Audience

Businesses seeking a solution to turn their browser into a complete outbound call center

About Dialfire

Dialfire is a cloud-native telephony platform for inbound and outbound phone campaigns. It comes with an extremely fast predictive dialer, which allows for up to 3 times more contacts to be called within the same amount of time in comparison to manual dialing. In addition to its dialing speed, the extremely user-friendly solution offers workflow automation, extensive real-time reports, statistics and monitoring for full transparency and control, while APIs ensure a smooth integration with existing infrastructure.
Complete inbound or outbound campaigns can be set up within minutes, directly from the browser, without any installation and still allowing for full personalisation.
Dialfire is developed in Germany backed by over 25 years of experience in the call center industry. For more info check out

Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Dialfire offers API access

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Company Information

cloud IT Services
Founded: 2010
Germany

Videos and Screen Captures

Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Support
Phone Support
Online

Dialfire Frequently Asked Questions

Q: What kinds of users and organization types does Dialfire work with?
Q: What languages does Dialfire support in their product?
Q: What kind of support options does Dialfire offer?
Q: What other applications or services does Dialfire integrate with?
Q: Does Dialfire have an API?
Q: What type of training does Dialfire provide?
Q: Does Dialfire offer a free trial?
Q: What pricing for support is available for Dialfire?
Q: What pricing for training is available for Dialfire?

Dialfire Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer

Campaign Specific Caller ID
Call Recording
FTC Compliance
Contact Management
Lead Management
Call Monitoring
Call Results
Callback Scheduling
Call Transfer
Lead Capture
FCC Compliance

Dialfire Reviews

Write a Review
  • Ferry E.
    Projectmanager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Call Center solution!"

    Posted 2023-06-27

    Pros: I can administer almost everything myself and rarely have to rely on support. And when I do, I get a solution very quickly. It is extremely fail-safe. I can connect and evaluate the data almost anywhere.

    Cons: For me, there really are no cons. Nothing you can't get solved quickly.

    Overall: I can administer almost everything myself and rarely have to rely on support. And when I do, I get a solution very quickly. It is extremely fail-safe. I can connect and evaluate the data almost anywhere.

    Read More...