Desktop Alert

Desktop Alert Official Response to Customer Review Thank you for sharing your perspective. We appreciate the opportunity to provide important context and clarify several points for prospective customers reading this review. 23 Years in Business and An Unprecedented Claim Desktop Alert has been proudly serving customers for 23 years including the most security conscious organizations in the United States. In the entire 23 year history of our company this is the first and only time a customer has selected, procured, installed and deployed our platform only to then request a refund citing nomenclature confusion regarding our company name. This claim struck us as incongruent with the entirety of what transpired. It was sudden, entirely out of left field and did not align with the months long deliberate procurement and sales engineering process that preceded it. We simply did not feel this was a credible justification that garnered traction given the documented history of engagement. The Procurement Process Was Deliberate Not Accidental This was not an impulsive purchase. The customer engaged in a multi month sales engineering evaluation which included multiple discovery and onboarding calls, technical demonstrations, detailed question and answer sessions, full installation and deployment and actual use of the system including sending alert notifications. At no point during this extensive process did the customer express any confusion about our company name, our product or what they were purchasing. The suggestion that this was all an accident or a case of mistaken identity is simply not supported by the facts. The Reviewers Own Words Contradict the Non-Use Claim The reviewer has provided detailed ratings and itemized opinions on our user interface, onboarding process and documentation. These are assessments that would be impossible without meaningful hands on use of the platform. Simultaneously the reviewer claims to have never used the system and submitted a non use affidavit. These two positions are mutually exclusive. You cannot credibly review a product user interface, onboarding and documentation while also claiming you never used it. Our Platform vs the Chosen Alternative Desktop Alert holds the highest levels of U.S. Department of Defense certification available which is a standard that demands rigorous security protocols. Our platform does not install with consumer style videos or self serve wizards precisely because of these security requirements. Vendor-leading onboarding is not a shortcoming. It is a security necessity aligned with Department of Defense standards. The competing product the reviewer ultimately selected is headquartered in Moscow with satellite offices in the United States. Prospective buyers should weigh the security and compliance implications of that distinction carefully. We Offered a Fair and Generous Path Forward Although we declined the refund request for the reasons outlined above, we offered the customer the ability to continue using the fully licensed software with full support for the remainder of their one-year procurement term. The cost of this platform was very affordable making the procurement of a low risk investment. The customer chose to uninstall the software rather than accept this offer. Regarding the Alleged Legal Threat The reviewer references a claim that our founder threatened legal action. We take the accuracy of public statements about our company seriously and reserve the right to address materially false or misleading claims through appropriate channels. This is standard practice for any business. In Summary In 23 years of business no customer has ever made this type of claim. The months long procurement process was thorough, deliberate and fully informed. The name confusion justification appeared suddenly and was wholly inconsistent with the documented engagement. The reviewers own detailed product assessments directly contradict claims of non use. We offered continued use with full support at an affordable price and the customer declined. We stand firmly behind Desktop Alert, our Department of Defense certifications and our 23 year track record of serving customers with integrity. We welcome any prospective customer to contact us directly for a transparent conversation about our platform, our certifications and our commitment to customer success.