ActiveOps
Exploiting data to predict and prescribe decisions is critical for service operations. Imagine if every decision is consistently more accurate, timely and planned for. That’s millions of micro-gains every second of the day – at your leaders’ fingertips. Traditional workforce management is evolving. Decision Intelligence is now.
Our customers know that finding and releasing their hidden capacity can reduce overtime, reduce temporary hires, balance their team’s workloads, meet SLAs, manage employee wellbeing and scale for peak times. And they can do all of this intra-day, in real-time, with decision intelligence. The results are phenomenal.
We are the only dedicated decision intelligence for service operations SaaS solution supporting the many aspects of service across banking, insurance, healthcare and BPS.
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GoldSim
GoldSim is the premier Monte Carlo simulation software solution for dynamically modeling complex systems in engineering, science and business. GoldSim supports decision-making and risk analysis by simulating future performance while quantitatively representing the uncertainty and risks inherent in all complex systems. Organizations worldwide use GoldSim simulation software to evaluate and compare alternative designs, plans and policies in order to minimize risks and make better decisions in an uncertain world. Water resources, water supply and hydrological modeling projects typically involve simulating systems made up of many component parts that are interrelated, and in some cases, poorly characterized. In most situations, the hydrological system is driven by stochastic variables (i.e., precipitation, evaporation, demand) and involves uncertain processes, parameters, and events.
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Methodify
Sago is a global insights company offering a wide range of qualitative and quantitative research solutions backed by 55 years of industry expertise. Its platform ecosystem includes automated research tools like Methodify®, digital qualitative platforms including QualBoard® and QualMeeting®, and extensive global recruitment capabilities. Sago supports researchers across industries by delivering fast, reliable access to consumer, healthcare, academic, and professional audiences. With services spanning neuromarketing, trial and jury consulting, global fieldwork, and in-person facilities, Sago gives teams flexible ways to explore deeper customer understanding. Businesses benefit from adaptive, consultative support designed to simplify complex research and accelerate decision-making. Whether running DIY quant studies or custom global programs, Sago provides the tools and expertise needed to generate meaningful insights.
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OdinText Text Analytics
At the intersection of Customer Experience and Business Intelligence, Customer Intelligence reveals the critical connection between your customer's thoughts and feelings and the metrics driving business. Explore gives you the power to develop the Answers your company needs to make impactful decisions. You have collected the thoughts and feelings of your customers in various feedback, survey and customer support systems. Start putting this data into OdinExplore to understand at scale. Find which topics are most impactful to your customers by exploring the topics in their feedback. Explore auto-terms, create important topics, apply dictionaries, and analyze emotions and sentiment. Create segments based on specific demographics, ratings, or time periods to discover and highlight the distinctions between different groups of people. Run multiple experiments to gain new perspectives on different customer segments, products, and more.
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