Audience

All customer facing businesses - healthcare, financial services, collections, insurance, energy, utilities, telcommunications, public sector

About Daisee

Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring.

Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct.

Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system.

Globally Daisee operates in Australia, New Zealand and the USA.

Pricing

Starting Price:
$89/month
Pricing Details:
This is an all you can eat monthly charge.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

daisee
Founded: 2017
Australia
www.daisee.com

Videos and Screen Captures

How Daisee AI works

How Daisee AI works

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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
In Person
Support
Phone Support

Daisee Frequently Asked Questions

Q: What kinds of users and organization types does Daisee work with?
Q: What languages does Daisee support in their product?
Q: What kind of support options does Daisee offer?
Q: What other applications or services does Daisee integrate with?
Q: What type of training does Daisee provide?
Q: Does Daisee offer a free trial?
Q: How much does Daisee cost?
Q: What pricing for support is available for Daisee?
Q: What pricing for training is available for Daisee?

Daisee Product Features

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Chatbot
Image Recognition
Multi-Language
Rules-Based Automation
Virtual Personal Assistant (VPA)

Business Intelligence

Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Natural Language Generation (NLG)
Predictive Analytics
Profitability Analysis
Strategic Planning

Business Performance Management

Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Quantitative Analysis
Scorecarding
Ad Hoc Reports
Budgeting & Forecasting
Consolidation / Roll-Up
Qualitative Analysis
Strategic Planning

Call Center

Inbound Call Center
Outbound Call Center
Reporting/Analytics
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat

Claims Processing

Compliance Management
Customer Management
Adjustor Management
Case Management
Claim Resolution Tracking
Co-Pay & Deductible Tracking
Electronic Claims
Forms Management
Paper-Based Claims
Payor Management
Policy Administration

Compliance

Compliance Tracking
HIPAA Compliance
Risk Management
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Controls Testing
Environmental Compliance
FDA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Customer Communications Management

Multi-Channel Communications
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Action Management
Customer Segmentation
Survey Management
Trend Analysis

Customer Service

Call Center Management
Performance Metrics
Self Service Portal
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Live Chat
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

HIPAA Compliance

Compliance Reporting
For Healthcare
Remediation Management
Risk Management
Access Control / Permissions
Audit Management
Data Security
Documentation Management
Incident Management
Policy Training
Vendor Management

Insurance Claims Management

Fraud management
Reporting
CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims

Natural Language Processing

Part-of-Speech Tagging
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Qualitative Data Analysis

Quantitative Content Analysis
Sentiment Analysis
Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Quality Management

Complaint Management
Compliance Management
Risk Management
Training Management
Audit Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Supplier Quality Control

Sales Coaching

Assessments
Goal Setting / Tracking
Performance Metrics
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Learning Plans
Onboarding

Telemedicine

HIPAA Compliant
Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
For Medical Purposes
Multi-Provider Practice
Online Forms
Patient Queue Management
Practice Management
Remote Treatment Plans
Teleradiology
Video Conferencing

Transcription

AI / Machine Learning
Natural Language Processing (NLP)
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Workforce Management

Performance Appraisal
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce