Audience

Customer journey managers and CX professionals.

About Custellence

The journey mapping tool for customer journey managers and CX professionals. Journey maps in Custellence will help you present the customer journey in a professional and convincing way.

Every detail in the software is built for you to succeed with putting the
customer journey on the agenda of the management:

1. Create a visually strong and convincing customer case that will resonate with managers and stakeholders
2. Be able to convey key points about your customer journeys to test rest of your organisation
3. Feel confident when walking someone through and presenting the customer story

Custellence saves time and gives you confidence by having an intuitive
interface combined with the right amount of journey mapping smartness.

Effortless and intuitive. Start creating journey maps and service blueprints from day one - no manuals required, and without being a designer.

Pricing

Starting Price:
$28.00/month/user
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Custellence
Founded: 2016
Sweden
custellence.com

Videos and Screen Captures

Easy to use. Easy to get buy-in

Easy to use. Easy to get buy-in

Easy to use. Easy to get buy-in
Feedbackly
Feedbackly
(1 Rating)
Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions. With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smart integrations take action on your feedback automatically. Feedbackly is the only CXM platform that enables you to measure the Emotional Value Index (EVI®) while providing insight on how your customers’ emotions impact revenue and churn throughout the entire customer journey. Since our mission is to help companies create the world’s happiest customers, we make sure that our customers are the happiest- more than 95% of our customers stay with us! This is because Feedbackly provides all the tools, methods, and training needed for attracting and retaining more customers with a better CX
Learn more
Smaply
Smaply
(8 Ratings)
Smaply is a web-based customer experience software that allows businesses to create journey/stakeholder maps and share them with team members. Professionals can utilize a drag-and-drop functionality to add images, texts or video files in journey maps and export them in various formats including PDF, PowerPoint, Excel, PNG and more. Flexible editors | collaboration | live sharing | feedback mode | professional exports | PowerPoint presentations | multiple personas | data integrations | API | trainings | Support | Procurement | Coaching hours | Per-user-price | English & Spanish | Link lane | Journey map templates | Persona templates | Templates & examples Using Smaply's collaborative platform, enterprises can grant-role based access to specific employees, invite user comments on maps and share live links with several recipients. It comes with an administrative dashboard, helping users view ongoing projects and retrieve the details of specific stakeholders via search functionality
Learn more
JourneyTrack
JourneyTrack
Efficiently manage journeys, save time, and make better, data-driven decisions to drive customer loyalty and revenue. Run workshops with your team and convert to a journey at click of a button. Create and manage your journeys using our examples or make your own. Our persona integrated DEI feature looks for biases that affect your journeys. Make better decisions based on customer and business needs. Enhance your journeys with all your research insights, recommendations and metrics. See your team collaborating in real-time and give feedback within the context of your project. Access to all your data and insights via a centralized hub with search capabilities.
Learn more
Mapovate
Mapovate
The wizard simplifies the process of developing your journey maps. Simply follow the step by step process and develop your maps with ease. Share completed journey maps easily with multiple stakeholders. View reports easily in presentation mode, save and export completed maps in pdf mode. Collaborate and share feedback with peers and stakeholders to fix real customer problems directly on your journey maps. Collect and report Voice of Customer feedback seamlessly. Create and run surveys with the click of a button through Mapovate’s seamless integration with KnowledgeTRAK. Capture VOC feedback for all your customer touchpoints across different interaction channels. See results in real time in your Customer Experience Journey Maps!
Learn more
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Product Details

Platforms Supported
SaaS
Training
Documentation
Webinars
Videos
Support
Phone Support
Online

Custellence Frequently Asked Questions

Q: What kinds of users and organization types does Custellence work with?
Q: What languages does Custellence support in their product?
Q: What kind of support options does Custellence offer?
Q: What type of training does Custellence provide?
Q: Does Custellence offer a free trial?
Q: How much does Custellence cost?
Q: What pricing for support is available for Custellence?

Custellence Product Features

Customer Journey Mapping Tools

Attribution Modeling
Collaboration
Templates
Action Management
Behavioral Analytics
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback

Custellence Reviews

Write a Review
  • A Custellence User
    Customer experience manager
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The best tool in the market"

    Posted 2021-04-13

    Pros: Really made for journey mapping with all the complexities nicely solved. The people behind this seem to have the experience of mapping themselves. E.g. when you put a new card between two existing everything arranges accordingly. Or the possibility to hide extra data in something they call sub-lanes.
    They also have really good customer support!

    Cons: You will have to keep your target group in other formats since there is no solution for this. But you can easily link to those if you have them in e.g. Miro or upload documents.

    Overall: This tool looks great and is so super easy for everyone to use. It is simple to start journey mapping and to engage and then keep things going forward.

    Read More...
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