Audience

Workforce Optimization solution for teams and companies

About Cresta

Radically improve team performance with live prompts on the best thing to say during every customer interaction. On every team, there are experts who are more productive and efficient than their peers. Cresta's powerful AI learns what top performers do differently and uses real-time coaching and guidance to share these best practices across teams. The result? An expert at every customer touchpoint. Across channels and use-cases, Cresta's powerful AI engine is constantly learning and optimizing to help teams accelerate performance. Radically improve compliance and team performance with real-time assistance and personalized coaching that's trained by your top-performers. Cresta analyzes every conversation, tracks agent performance and uncovers coaching opportunities so managers can spend more time coaching and less time reviewing transcripts.

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Integrations

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Ratings/Reviews

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Company Information

Cresta
Founded: 2017
United States
cresta.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Webinars
Support
Online

Cresta Frequently Asked Questions

Q: What kinds of users and organization types does Cresta work with?
Q: What languages does Cresta support in their product?
Q: What kind of support options does Cresta offer?
Q: What other applications or services does Cresta integrate with?
Q: What type of training does Cresta provide?

Cresta Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Conversation Intelligence

Call Recording
Call Recording Cloud Storage
Call Transcription
Call Analytics
Topic Tags
Topic-Based Analytics
AI Insights
Call/Meeting Sharing
Call Snippets
Account Health Alerts
Sales Coaching
Win/Loss Analysis
Video Conferencing Analytics

Natural Language Generation

Email Marketing
Financial Reporting
Web Content
Chatbot
SEO
Business Intelligence
CRM Data Analysis and Reports
Multiple Language Support

Sales Coaching

Audio / Video Conferencing
Performance Metrics
Call Recording
Learning Plans
Built-In Course Authoring
Onboarding
Goal Setting / Tracking
Gamification
Assessments

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting