Audience

A contact center solution designed for sales and support companies and teams

About Contivio Contact Center

Our patented toolbar is the only solution that includes features designed specifically for real Sales & Support team use cases. Extensive multichannel features that are easy to use and maintain with unparalleled integration and automation capabilities. Made for the Cloud, proven performance, multi-tenant, industry-leading scalability and patented technologies. Choose your own VoIP providers, leverage any CRM, and support your agents from any location via browser, cell phone or handset. Global scalability with no hardware or software to maintain, highly secure, and designed to support 99.995% telco reliability. With Contivio, all standard telephony controls (and more) are accessible from an intuitive, easy-to-use toolbar that uses minimal screen real estate. Now agents can focus on the customer information in your CRM and take notes without having to switch between applications.

Pricing

Starting Price:
$79.00/month/user
Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Contivio
Founded: 2007
United States
www.contivio.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Mac
Windows
Training
Documentation
Live Online
In Person
Support
Phone Support

Contivio Contact Center Frequently Asked Questions

Q: What kinds of users and organization types does Contivio Contact Center work with?
Q: What languages does Contivio Contact Center support in their product?
Q: What kind of support options does Contivio Contact Center offer?
Q: What type of training does Contivio Contact Center provide?
Q: Does Contivio Contact Center offer a free trial?
Q: How much does Contivio Contact Center cost?

Contivio Contact Center Product Features

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Real-time Chat Supported
Reporting/Analytics Supported
Database Not Supported
Queue Management Not Supported