Concourse Financial Software Suite

The “Incisive Analytics Essentials” software platform consists of leading solutions, Xcellerator and Concourse, allowing enterprises to navigate the chaos of the “unknowns” and gain up-to-date knowledge and management of critical assets such as spreadsheets, low-code/no-code, and open-source applications. In today’s business landscape, with digital transformation now driven by citizen developers and not IT, the need for managing these rapidly developing assets with simple guardrails is greater than ever. While these assets offer immense value, each new instance presents potential financial or operational risks due to inaccuracies, outdated data, or compatibility issues with core production systems. Xcellerator works seamlessly within Excel, detecting and helping to resolve errors and risk, with insight into spreadsheet construction. Concourse allows you to discover and inventory all types of EUC assets, with guardrails and controls for risk leaders and teams.

Concourse – Disputes is a powerful disputes workflow management system that manages the chargeback life cycle from initial claim entry to final resolution for both card issuers and acquirers. Concourse – Disputes manages all aspects of the disputes management process for electronic payment transactions such as credit card, debit card, ATM, POS, and mobile transactions. This includes the creation and management of retrieval requests, chargebacks, representments, arbitration, and other dispute-related activities. Manage dispute activity based on the entire transaction life cycle. Control the initiation of dispute activities based on the characteristics of each transaction. Generate adjustments, chargebacks, representments, and other dispute-related activities. Automate the administration of network-specific dispute regulations such as Visa, MasterCard, Discover, and American Express. Integrate internal processing procedures as workflow steps within dispute plans.