Audience

Contact centers and businesses interested in a professiona solution to unify communication operations and improve their customer service

About CommSouth

With enterprise environments becoming more boundless, diverse, and dispersed there is a great need for integrated communications solutions that can anchor dynamism in technology integration. CommSouth offers robust unified communication and collaboration products and solutions that unify both real-time as well as non-real-time communication. Following are some of the segments serviced by CommSouth for optimizing business efficiency and improving productivity. CommSouth offers the best solutions for your contact center to be flexible and adaptable to different scenarios to deliver a great customer experience. To make the collaboration and customer care seamless and productive, different types of communication needs are integrated so that when an agent communicates in one medium, another is able to receive it and respond from another medium and/or device. Comm Contact Centre facilitates this and also helps you to track and reduce expenditure and sharpen agent training and performance.

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Integrations

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Company Information

CommSouth
Founded: 1995
India
www.commsouth.com/solutions#enterprise

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
In Person
Videos
Support
Phone Support
Online

CommSouth Frequently Asked Questions

Q: What kinds of users and organization types does CommSouth work with?
Q: What languages does CommSouth support in their product?
Q: What kind of support options does CommSouth offer?
Q: What other applications or services does CommSouth integrate with?
Q: What type of training does CommSouth provide?

CommSouth Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Call Recording

Video Call Recording
On-Demand Recording
Archiving
File Transfer
Screen Activity Recording
Recording Bookmarking
Distributed Call Recording
Event Triggered Recording
Call Sharing
Instant Retrieval
Scheduled Recording

IVR

Survey Management
Call Recording
Voice Customization
Call Routing
Text to Speech
Multiple Scripts
Voice Mail
Call Center
Phone Key Input
Call Logging

Unified Communications

Calendar Management
Audio / Video Conferencing
File Sharing
Call Recording
Multi-User Collaboration
Call Routing
Fax Management
Mobile Access
Chat / Messaging
Voice Mail