QEval
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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qTest
For faster, safer software releases, you need centralized management and visibility into software testing activities from idea to production. Tricentis qTest helps unify, manage, and rapidly scale testing across the enterprise, so teams can collaborate to ship faster with less risk. Robust testing encompasses a range of testing tools, teams, and test types. Tricentis qTest unites them all, so teams can release more confidently, reduce risk, and identify opportunities to move faster – together. Automate more testing, increase release velocity, and bring teams closer throughout the software development lifecycle. Keep QA and development in sync with native DevOps tool integrations, including Jira, Jenkins, and GitHub. Trace tests and defects back to requirements and development with a complete audit trail and align teams with full-cycle, cross-project reporting.
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The Manual Works Prompter
The Manual Works Prompter is a tiny standalone, no-install HTML application which turns any PC into a 'prompter' just like the TV, radio, and public speaking 'pros' use. Do you ever need to read a script of any sort, for any reason? Would you find it easier if the script scrolled 'before your very eyes' just like a professional 'teleprompter' or 'autocue' device? Then The Manual Works Prompter is for you! The Manual Works Prompter loads, edits, and saves scripts as simple text files (TXT files). All you need to do is remember to save or move them to the SAME directory as the Prompter HTA file (the so-called Prompter directory). For the adventurous or those experienced in HTML, you can include several HTML tags which the Prompter will honor when the script is displayed! Full details are in the supplied documentation. The Manual Works Prompter comes in two versions, a MINI prompter designed for general use, and a video prompter which is full-screen.
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