Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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Troopd
Troopd Technologies Private Limited builds and licenses autonomous agentic colleagues that carry out complete, end-to-end business roles across functions such as compliance, audit, operations, support, marketing, sales, finance, legal, and human resources, serving enterprises, staffing organisations, and MSMEs.
Each agentic colleague is purpose-built for a specific role, and it works within the guardrails an organisation sets for it. Customers subscribe to the platform, receive an agentic colleague pre-configured to their workflows and business context, and that AI employee then executes its role autonomously, involving a human only when genuine judgment or approval is needed. In effect, Troopd lets any organisation onboard a scalable digital workforce on demand.
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newo.ai
Newo.ai is a low-code platform where developers create advanced, human-level intelligent agents with omnichannel communication, outperforming other builders by 10x. Dubbed "the WordPress for AI Agents," it allows the development of Digital Employees, Workers, and AI-assistants without programming skills.
Unique to Newo.ai, these AI agents can be integrated with VoIP channels, smart speakers, and robots for tasks like reception hosting and system management, while aligning with corporate guidelines and enhancing service offerings.
Types of Digital Workers created include AI Concierge, Hostess, Receptionist, Technical Support, Sales Consultant, Assistant, Financial Advisor, and HR operations, among others.
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Salesforce Agentforce
Humans with Agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7.
An Agentforce Agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role.
Agentforce Service Agents engage customers autonomously across channels 24/7 in natural language. They resolve cases swiftly and accurately because every answer is grounded in trusted data. Set your Service Agent up in minutes using prebuilt templates, or customize fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees.
Agentforce SDRs autonomously answer product questions, handle objects, and book meetings for sales reps. They act and respond accurately, with responses grounded in your business data.
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