Audience
Businesses interested in a conversational support platform to manage customer requests
About ClearFeed
Convert Slack channels into a shared queue of requests, respond within SLAs, convert customer requests to tickets, and answer questions automatically from KBs. Scale customer support on Slack to 100s of customers, respond within SLAs, and convert Slack threads to tickets. Streamline and resolve queries from customer-facing teams faster on Slack. Support internal employees on Slack with conversational ticketing. With ClearFeed, Support & CSM teams can manage support over Slack more efficiently, with lower response times & greater accountability. Track and respond to requests across customers from one channel. Keep the team working from their preferred platform while keeping all integrations in bi-directional sync. ClearFeed increases efficiency with automated AI-generated responses on Slack by indexing knowledge sources. Integrates bi-directionally with your team's existing stack.