Related Products
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About
ClearFeed is an AI-powered support platform integrated with Slack, designed to combine helpdesk efficiency with Slack's collaborative environment.
1. Transform Slack channels into a central hub for request management.
2. Facilitate quick responses by converting customer inquiries into actionable tickets.
3. Scale support for numerous clients using automated answers from knowledge bases.
4. Simplify internal employee support with conversational ticketing in Slack.
5. Enable Support and Customer Success teams to work effectively within Slack.
6. Achieve faster response times and improved accountability.
7. Monitor and manage customer requests from a single Slack channel.
8. Keep your team aligned across all platforms and tools.
9. Enhance productivity with AI-driven responses and organized knowledge resources.
10. Integrate seamlessly with existing tools for efficient two-way communication.
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About
atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
ClearFeed is perfect for companies using Slack who want to combine their tools for customer support and IT helpdesk functions. It's aimed at mid-sized and large companies, helping teams like customer support, IT, engineering, sales operations, and HR streamline workflows and manage conversations across channels.
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Audience
Companies that provide employee support
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$24 per month
Free Version
Free Trial
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Pricing
$4 per user per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationClearFeed
Founded: 2021
Bangalore, India
clearfeed.ai/
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Company InformationatSpoke
Founded: 2017
United States
www.askspoke.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Artificial Intelligence Features
Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Conversational AI Features
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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Integrations
Jira
Microsoft Teams
Slack
Asset Panda
BambooHR
ClickUp
Freshdesk
GitHub
HubSpot CRM
Intercom
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Integrations
Jira
Microsoft Teams
Slack
Asset Panda
BambooHR
ClickUp
Freshdesk
GitHub
HubSpot CRM
Intercom
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