Audience
Communities seeking a contact center solution for Skype for business
About Clarity Connect
Clarity Connect was developed exclusively for and is native to Skype for Business. That means no additional software clients need to be installed – agents and supervisors can simply open a web browser to get started. Clarity Connect does not duplicate or complicate Skype for Business’ infrastructure or call control, has access to its unified communications and collaboration functionality, and retains Skype for Business’ excellent voice quality and reliability. Clarity Connect is cloud-managed, so you can deploy a contact center for the on-premises installation of Skype for Business. Best of all, there’s no need for additional on-premises infrastructure or additional software clients, reducing costs, and improving efficiency. Clarity Connect, by Perficient, scales to meet the challenging demands of geo-distributed contact centers without the need for cost-prohibitive hardware or dedicated operational staff.
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Pricing
Free Version:
Free Version available.
Integrations
Company Information
Perficient
Founded: 1994
United States
www.perficient.com/what-we-do/platforms-and-technology/clarity-connect
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Product Details
Platforms Supported
SaaS
Windows
On-Premises
Training
Documentation
Webinars
Live Online
In Person
Support
Phone Support
24/7 Live Support
Clarity Connect Frequently Asked Questions
Clarity Connect Product Features
Call Center
Call Logging
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Scripting
Campaign Management
Database
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management