Audience

Hospitality Businesses looking to increase efficiency and reduce operational costs

About Cendyn Call Center

From enhanced tools and flexible workflows for reservations agents to loyalty program integrations and voice services, Cendyn offers powerful, web-based solutions for all your call center needs.

Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly and flexibly, including making multi-room and multi-rate plan bookings on single reservations and overriding availability.

Utilize deep integrations with your loyalty or player programs and unite your data from multiple sources in a single call center platform, giving reservations agents a 360-degree view of your hotel’s most valuable and loyal guests.

Increase your ROI by driving more direct bookings and handling reservation calls more efficiently to minimize operational costs.

Track metrics including conversion rates, talk time and denial reasons through reporting solutions by Pegasus CRS.

Integrations

No integrations listed.

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Company Information

Cendyn
Founded: 1996
United States
go.cendyn.com/cendyn/sourceforge/call-center

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Cendyn Call Center Frequently Asked Questions

Q: What kinds of users and organization types does Cendyn Call Center work with?
Q: What languages does Cendyn Call Center support in their product?
Q: What kind of support options does Cendyn Call Center offer?
Q: What type of training does Cendyn Call Center provide?

Cendyn Call Center Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database