Cahoot Verified User Reviews
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"Recommend!" Posted 2021-07-27
Pros: I've been working with Cahoot for a few months now. I am happy with customer service and their fulfilment service. Their back-end system is great and very easy to you and tracks shipments. It is essentially all automated for me now. I don't have to work about merchant fulfilled shipments! Their customer service is also super responsive.
Cons: Nothing in particular. For my fulfilled by merchant service on amazon, it is great. Storage costs are also reasonable.
Overall: Great experience and team to work with. If you want to automate your shipments and be able to have competitive shipping pricing, then use Cahoot!
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"Awful company to work with" Edited 2021-08-07
Pros: The idea and concept is good. May work if you have all your inventory in their network. Just not an honest company to deal with.
Cons: Not sure they do this with everyone, but I suspect this is how they operate.
After we signed on with them and after they took our money for a year upfront and after shipped our inventory into their warehouse, they presented us with a new lop-sided Agreement that no sane person could sign (I apologize to anyone who signed this agreement because you felt you had no choice). We had to take back our inventory and lost over $10000 with this company. They refuse to refund for prepaid service and damage caused by their warehouse. (1) I believe that no honest company would present a new agreement and service levels that are undisclosed till after they take your money and hold your inventory hostage. (2) They accept no responsibility for any intentional or non intentional errors or damage to your inventory while demanding their fulfilment partners accept full responsibility for the same for any errors or mistakes.
We will be filing a lawsuit and ask anyone who has either been swindled by Cahoot or were fortunate enough to avoid getting ripped off before you paid them to reach out to me.Overall: We had a very unpleasant experience and question their honesty and integrity. Please be aware of the initial short agreement they ask you to execute vs the "second" agreement they send after they get your money and your inventory is held hostage. Then look at their SLA for their #PL warehouse partners to see how they want no risk or liability but force their 3 PL warehouse partners to assume that same risk.
Read More...Reply from CahootPosted 2021-10-01
First of all, we regret that this merchant had less than a positive experience with our company. We pride ourselves on open and honest communication with all our stakeholders; it’s one of our core values. But, here is what really happened in this case: After sending us their inventory, this customer ran into unforeseen difficulties with their internal systems and ultimately couldn’t send us the order feed we need to fulfill their orders. We hoped that they would take the time to resolve the issue, but they decided instead to end our partnership early. We cooperated in the timely return of all their inventory and, as a gesture of goodwill, even agreed to refund the pro-rated portion of their annual platform fee. After receiving all their inventory, the customer then went on to demand that we pay for all their freight charges (inbound and outbound), which we declined because this had nothing to do with our product or service. Nevertheless, we regret that this customer did not have a great experience, and we’ve learned from it.
