Audience
Natural language AI solution that helps businesses with their customers
About CSG Conversational AI
Delivering conversational AI applications that evolve as the business grows requires a platform that is scalable, multilingual and device-independent. One that can seamlessly integrate with back end systems and third-party applications, support enterprise-level call and text volumes—but is also easy to use. Create more personalized and engaging customer experiences with CSG Conversational AI. Quickly create a wide range of conversational interfaces. Build once and deploy in multiple languages, across multiple platforms and channels. Natural language is an intuitive way for customers to interact with technology, letting them speak or type as they normally would instead of responding to prompts. Let customers connect with you across channels, speeding time to resolution, improving their brand experience and creating loyalty and advocacy.
Chat360
At Chat360, we’re transforming customer engagement with our cutting-edge multichannel conversational marketing platform. Trusted by over 300 global brands, Chat360 leverages advanced AI to simplify and automate customer interactions, delivering a seamless experience across all touchpoints. Our platform ensures that businesses can effortlessly connect with customers on WhatsApp, Facebook Messenger, Instagram, and websites, creating a unified approach that enhances satisfaction and loyalty.
Our powerful AI and natural language processing capabilities allow for personalized interactions while automating routine queries, freeing up your team to focus on more complex tasks. With seamless integration into CRM systems, payment gateways, and e-commerce platforms, Chat360 centralizes data and streamlines operations. Additionally, our platform offers versatile multilingual support, enabling businesses to break language barriers and provide localized customer experiences globally.
Learn more
Abe.ai
Artificial intelligence to enhance your customers’ digital banking experience Abe.ai gives financial institutions the ultimate solution by delivering pre-built, white-label Virtual Financial Assistants or a Conversational AI Platform allowing them to engage customers in the language and channels they prefer. Financial wellness for consumers and operational efficiency for financial institutions. Digital banking is evolving with the help of Artificial Intelligence (AI). Consumers can receive the benefit of a Virtual Financial Assistant (VFA) using data to support their financial wellness. At the same time, financial institutions become more operationally efficient, gain more data on customers, and elevate their user experience. Abe.ai technology was built specifically for technology in banks, credit unions, and wealth managers. Personalized data models allow for better language understanding. Speak naturally as if you were to a teller.
Learn more
Tilde.AI
Deliver a new customer support experience with the Tilde.AI conversational AI platform. Introduce multilingual chatbots with cutting edge natural language understanding capability, helping your customers across borders and communication channels. Tilde.AI chatbots converse with users in their language. Using machine learning chatbots can understand textual or voice inputs, identify the user’s actual intent and deliver response via text, visual media, or voice. Tilde is a leading European language technology research hub and a pioneer in using neural networks for processing even the most complex under-resourced languages. Our products and services are used by thousands of individuals and organizations including the European Commission and many international corporations including IBM, Microsoft and others.
Learn more
Amazon Lex
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure.
Learn more
Integrations
No integrations listed.
Company Information
CSG
Founded: 1994
United States
www.csgi.com/portfolio/conversational-ai/
Videos and Screen Captures
You Might Also Like
Stop messing with tools that aren’t designed to amplify volunteer programs. With VolunteerMatters, it’s a delight to manage everything in one place.
Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
Videos
Support
Phone Support
Online