Byne

SearchUnify is an enterprise Agentic AI platform that unifies enterprise knowledge and powers autonomous AI agents across the customer support lifecycle. Built on SearchUnifyFRAG™ (Federated Retrieval Augmented Generation) and Agentic RAG, it delivers contextually accurate, real-time responses across self-service, agent-assisted, and automated support workflows. Its product suite includes Cognitive Search, SearchUnifyGPT™, SUVA (Virtual Assistant), Knowbler, and Agent Helper. The Agentic AI Suite deploys eight specialized AI Agents handling case resolution, case classification, escalation management, knowledge management, case quality auditing, and L2 technical workflow automation. SearchUnify supports BYOLLM, enabling LLM flexibility without vendor lock-in, and uses Model Context Protocol (MCP) for secure enterprise integrations. A built-in governance layer provides role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2.

Cohere Compass is an intelligent enterprise search and discovery system that connects agents and models to business data, giving AI applications the context they need through powerful search and retrieval. It uses advanced extraction processes and AI-powered indexing to surface relevant information from enterprise documents with high accuracy. Compass is multimodal, multilingual, and format-agnostic, allowing it to understand images, slides, spreadsheets, PDFs, DOCX files, XLSX files, and other document types. It can connect to existing data sources or accept local document uploads, then automatically process, index, and manage that information without requiring teams to host or scale their own vector database. It is built on Cohere’s Embed and Rerank retrieval models and can support AI agents, retrieval-augmented generation applications, and unified enterprise knowledge search.