BuildOps

Pros: Overall ability to organize and store all of the relevant jobs info,
and customers in one place. With ability to track past activities, jobs, assets, and all of the relevant customer info.

Cons: Probably open up the platform to even more integrations
with other software providers. Looks good otherwise.

Overall: Centralizing how we store and track everything - from customers,
to assets, to jobs done or planned in the future.

Pros: Easy to use and navigate. like their customer portal features that they recently released.

Cons: None at this time, maybe keep adding more features to the customer portal.

Overall: Really well engineered platform.

Pros: Really like the support team - always there to help me solve my challenges and help me grow my knowledge of the platform.

Cons: Could be a bit cheaper, otherwise nothing else to say.

Overall: Great onboarding and implementation experience. I like both their platform and CSMs helping us day to day with our challenges.

Pros: I like simplicity and ease with which I can access all of the information I need; I also like the high reliability aspect of their software - very secure.

Cons: Reporting can take a bit of a time to master - might seem a bit intimidating in the beginning.

Overall: Doing less clicking to get to the info I need; I also like the high reliability aspect of their software - very secure.

Pros: Tons of automation features, great centralized CRM, really good dispatch and scheduling board, and great reporting features.

Cons: None to mention at this time - ask me again in a few months (new user here).

Overall: Only good things to say, really good work done at training our team and showing us how to start using the platform day one.

Pros: Project management, reporting and analytics, dashboards - really great- use them every day (office side of work mostly these days).

Cons: Project management, reporting and analytics, dashboards - my focus is on these 3; got nothing bad to say otherwise.

Overall: Project management, reporting and analytics, dashboards - really great- use them every day (office side of work mostly these days).

Pros: Strong features around CRM, invoicing, jobs records, asset management - helped me automate bunch of processes.

Cons: It would help if they were to add some bulk edit features at customer and job level.

Overall: Good CRM features that I use every day, and I've already automated a multitude of processes; Great platform.

Pros: Dispatching and scheduling related functionality is amazing - I see all of my jobs pipeline in one place.

Cons: Some of the dashboards can use a bit more filters capabilities.

Overall: Good platform, again some great engineering went into dispatch and scheduling. Dispatch board is my favorite place to go and use on the platform - everything is in front of my eyes.

Pros: Good user interface, lot's of various capabilities and features that are tailored toward commercial construction companies.

Cons: Too new - just started using. Don't have anything to share on the Cons side yet.

Overall: Learning was fairly easy - had lots of help from their team. Using it now every day - great platform.

Pros: Lots of industry specific automation that allowed us to speed up many processes especially on the operations side.

Cons: We've been running on the platform for 2 years now and have nothing to complain about.

Overall: BuildOps has allowed us to really level-up our operations very rapidly; Price is reasonable for the amount of features and technology they offer.

Pros: We really like the support BuildOps provided to us during our first few weeks - coaching and training us. Technology is great too - we are way more organized when it comes to dispatching and project management.

Cons: Nothing for now - fairly recent users here - happy with both tech and team supporting us.

Overall: Happy with both tech and team supporting us, good functionality for FSM or HVAC type business, reporting is awesome.

Pros: User experience is good. I am not the most techy type guy. Training was awesome - really helped me figure out what needs to be done and how. I like that id doesn't take me hours to document my jobs during the day and that when I am in the field I can run things right from my phone.

Cons: I don't have anything to say here - at least for now.

Overall: For field techs, this is a great platform. Mobile app is super user friendly and does a great job. I am using this tech every day now.

Pros: Lot's of functionality across the board. It feels like their technology was build for our business - great fit across the board. Their engineers keep adding new functionality - I feel like my business can grow together with this platform for many years to come.

Cons: Can be a bit intimidating when switching to this "next level" type tech. Lots to learn. BuildOps has a lot of good support to get you where you need to be and to train the entire team.

Overall: The best tech I've seen for field service management type shops. We'll be staying with BuildOps for awhile!

Pros: We are just better all across the board when it comes to collecting and organizing customer and project data. Our teams now spend less time on paperwork and more with customers in the field. We love the fact that they came to train our team in the office and delivered a very personalized experience.

Cons: Nothing negative to share at this time - we are very pleased with BuildOps technology across the board.

Overall: Great implementation, well delivered and organized training process, more time for my technicians and specialists to work with customers now and less doing the paperwork.

Pros: We're more of a mid size company and at this point starting to pay attention to our data. Used lots of Excel and some rudimentary BI tools, but these can only get you so far. Our team needed extra help in training and BuildOps delivered - we go beyond reports now and use their custom and calculated fields, dashboards, build our own reporting at this point (don't ever want to return back to excel)

Cons: Can be a bit more expensive, especially for a smaller shops, but hey - you get all of the right features to grow your business.

Overall: Really positive experience - especially with BuildOps support and customer care teams; Our team loves mobile capabilities - no need to buy an iPad for our technicians works on their mobiles! And again reporting and data piece is impressive.

Pros: Since adding Build Ops we have seen a drop in call-backs and we are actually able to start tracking pullthrough jobs. I was able to see its contribution to revenue almost right off the bat.

Cons: Team has mentioned that they'd like to see GPS integrations instead of just cell phone GPS.

Overall: Very satisfied with the software. We've already seen measurable improvement. Great mobile features. Absolutely love the scheduling, dispatch and project management capabilities.

Pros: Great features but my shop which is on the smaller side. Good because I can grow into it but a bit overkill for now.

Cons: Lots of features to improve what we're doing now and for what we will do in the future. I'm probably only using 20% of the full measure right now. Hope to keep adding.

Overall: It doesn't matter how great of a system you think you're running, In my opinion BuildOps can do it better.

Pros: GPS tracking and field service mobile app capabilities are the most used features on my end. I am always in the field so the fact that I don't need an iPad and can just use my mobile to do the work is great.

Cons: Have been using it for almost a year - from a technician in a field perspective, can't complain.

Overall: Mobile simplifies things a lot on my end - we use to have a software where we would need to do updates at the end of the shift, it was difficult. I get more work done now that I don't have to worry as much about the paperwork side of things in the field. I also had a great experience with their customer support team - fantastic training program.

Pros: Quoting, no doubt. We like that you can customize quotes on the go (before we were manually editing each quote in Word), email them out to customers right away and can keep track of them in one place. That savings in time alone is worth it.

Cons: Bells and whistles are worth it but it's not cheap.

Overall: We are a much more efficient company after choosing BuildOps. Less paperwork and errors. We're believers! Using them for: Field service management, HVAC, HVAC GPS Tracking, Service Work Order, Field Service Mobile Apps, Field Activity Management, Service Dispatch

Pros: Tight workflow that matches our business without too much tinkering. Enough customization options to make it your own but not so many that it's overwhelming. Just right.

Cons: Designed heavily for HVAC and electrical businesses and could be more flexible for other industries. I am in the commercial garage door space and still need to estimate outside of the platform.

Overall: Best in the business for commercial service. Really liked their platform workflows and cost was ok too.