Highcharts
Highcharts is a JavaScript charting library that allows developers to create interactive and visually appealing charts for web applications. It offers a wide range of chart types, including line charts, bar charts, pie charts, scatter plots, and more. It also supports different types of data, including CSV, JSON, and even live data streams. One of the key features of Highcharts is its ability to customize the look and feel of the charts. Developers can easily change the colors, font sizes, and other visual elements to match their brand or design. Additionally, it offers a variety of options for making charts responsive, so they look great on any device. Another great feature is the ability to add interactive elements to charts, such as hover effects, tooltips, and click events. This allows developers to create charts that are not only informative, but also engaging for users. Highcharts also supports exporting charts as PNG, JPEG, PDF, or SVG, making it easy to share or print them.
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QEval
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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AWS HealthOmics
Securely combine the multiomic data of individuals with their medical history to deliver more personalized care. Use purpose-built data stores to support large-scale analysis and collaborative research across entire populations. Accelerate research by using scalable workflows and integrated computation tools. Protect patient privacy with HIPAA eligibility and built-in data access and logging. AWS HealthOmics helps healthcare and life science organizations and their software partners store, query, and analyze genomic, transcriptomic, and other omics data and then generate insights from that data to improve health and advance scientific discoveries. Store and analyze omics data for hundreds of thousands of patients to understand how omics variation maps to phenotypes across a population. Build reproducible and traceable clinical multiomics workflows to reduce turnaround times and increase productivity. Integrate multiomic analysis into clinical trials to test new drug candidates.
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