QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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Highcharts is a JavaScript charting library that allows developers to create interactive and visually appealing charts for web applications. It offers a wide range of chart types, including line charts, bar charts, pie charts, scatter plots, and more. It also supports different types of data, including CSV, JSON, and even live data streams. One of the key features of Highcharts is its ability to customize the look and feel of the charts. Developers can easily change the colors, font sizes, and other visual elements to match their brand or design. Additionally, it offers a variety of options for making charts responsive, so they look great on any device. Another great feature is the ability to add interactive elements to charts, such as hover effects, tooltips, and click events. This allows developers to create charts that are not only informative, but also engaging for users. Highcharts also supports exporting charts as PNG, JPEG, PDF, or SVG, making it easy to share or print them.
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DNAnexus Apollo
DNAnexus Apollo™ accelerates precision drug discovery by unlocking the power of collaboration to draw critical insights from omics data. Precision drug discovery requires collecting and analyzing huge volumes of omics and clinical data. These datasets are incredibly rich resources, but most legacy and home-grown informatics tools can't cope with their size and complexity. Precision medicine programs can also be hampered by siloed data sources, underpowered collaboration tools, and the burden of complex and always changing regulatory and security requirements. DNAnexus Apollo™ supports precision drug discovery programs by empowering scientists and clinicians to explore and analyze omics and clinical data together, in a single environment, built on a robust, scalable cloud platform. Apollo lets them share data, tools, and analyses easily and securely with peers and collaborators everywhere - whether they're on another floor, or another continent.
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