BMC Helix ITSM Integrations

ISL Light is an easy-to-use remote desktop software for security-conscious users. It comes at a great price-performance. ISL Light is a powerful tool that helps IT staff and support technicians solve problems remotely, either through unattended access, remote support or even though screen-sharing on mobile devices. It works cross-platform and offers 256-bit encrypted sessions with all standard remote access features plus some important extras: single-sign-on (SSO), session recording, live chat, videocall, multi-monitor support, file transfer, reporting and many more. Users can choose between cloud or on-premise service. ISL Online license does not limit the number of users, workstations and clients you support. It's a reliable and highly secure software used in all industry sectors including banks, hospitals, governmental institutions and insurances.

Research has proven that when you consciously create good experiences for your employees, they create better experiences for your customers. At Sensiple, we understand the imperative modern businesses face to treat their employees like customers. Our employee experience platform, tryvium is built firmly on this understanding. It leverages the proven collaborative potential of a robust platform like Microsoft Teams along with next-gen technology like AI, NLP, and Machine Learning to empower employees with the support they need whenever and wherever they need it. Enhance self-service with intelligent chatbots powered by NLP (Natural Language Processing)and ML (Machine Learning) to understand user intent and provide the solutions that your users are looking for in near-human interactions.

Xurrent is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help. Apart from Xurrent's ITSM and ESM capabilities that support the ITIL and KCS practices, Xurrent uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers.

Highest rated DAST solution by an independent research firm three years in a row. Automatically assess modern web apps and APIs with fewer false positives and missed vulnerabilities. Fast-track fixes with rich reporting and integrations, and inform compliance and development stakeholders. Effectively manage the security assessment of your application portfolio, regardless of its size. Automatically crawl and assess web applications to identify vulnerabilities like SQL Injection, XSS, and CSRF. The modern UI and intuitive workflows built on the Insight platform make InsightAppSec easy to deploy, manage, and run. Scan applications hosted on closed networks with the optional on-premise engine. InsightAppSec assesses and reports on your web app's compliance to PCI-DSS, HIPAA, OWASP Top Ten, and other regulatory requirements.

BMC Helix Operations Management is a fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments. Take a service-centric approach to observability data for truly effective AIOps. Combine 3rd party observability data such as metrics, events, logs, incidents, changes and topologies into a central IT data store. See service health and enable best-in-class root cause isolation via auto-generated dynamic business service models. Improve signal-to-noise ratio with AI event suppression, de-duplication, and correlation to create actionable situations. Gain immediate root cause isolation through AI probability assignments to causal nodes using data and service models. Prevent issues before they occur with Business Service Health monitoring and AI outage prediction. Troubleshoot rapidly with log enrichment and analytics. Easily request and execute automations from BMC or 3rd party tools.

BMC AMI Ops Automation for Capping. Automate workload capping to avoid risk and optimize costs. BMC AMI Ops Automation for Capping (formerly Intelligent Capping for zEnterprise) applies automated intelligence to manage business-critical MSU capacity settings to avoid operational risk, optimize costs, and meet the needs of digital demand. Automatically manage capping limits to prioritize workloads and optimize mainframe software license costs which can consume 30-50% of the IT budget. Dynamically automate defined capacity MSU settings to optimize your monthly software costs by 10% or more. Mitigate business risk by analyzing, simulating, and automatically managing changes to defined capacity settings based on workload profile. Align capacity to business demand by ensuring MSUs are allocated to highest priority workloads. Patented technology drives capping adjustments, ensuring the most business-critical services are unaffected.

Control-M is an end-to-end workflow orchestration platform that simplifies how organizations build, schedule, and manage application and data workflows across hybrid environments. It provides a single, unified view that eliminates complexity and ensures critical processes run reliably and on time. With built-in integrations for cloud, mainframe, DevOps tools, and leading data platforms, teams can orchestrate everything from batch jobs to modern data pipelines. Control-M enhances operational efficiency through proactive monitoring, SLA insights, and predictive analytics that prevent delays before they impact the business. Developers and operations teams gain shared visibility and self-service controls, enabling faster delivery cycles and reduced manual effort. By consolidating workflow management into one system, Control-M improves reliability, accelerates innovation, and reduces operational costs.

Perform More Testing in Less Time to Meet Performance Demands Hiperstation provides automated load, performance and regression testing capabilities that help DevOps teams perform more testing in less time and on a more consistent basis while ensuring applications meet production performance and reliability criteria. Hiperstation enables developers to create automated, consistent, repeatable regression and performance tests representing application business requirements. Conduct pre-production performance testing for applications and systems software. Analyze test results in which all application response differences are identified. Thoroughly document mainframe application testing results. Simulate server application responses during a user interface test. Test operating system, language environment or subsystem changes. Test application changes without a user interface.

OpsHub Integration Manager (OIM) can be configured to synchronize data between any of the 50+ tools in the ALM ecosystem. OIM provides an easy-to-use interface and intuitive user experience allowing users to easily configure the integration. The platform is built to be resilient and guarantees consistency of data in the systems that are being integrated. Businesses with heterogeneous IT landscapes need an agile integration that can put their entire value stream on a fast track and be a partner in their digital transformation. To remain competitive in the ever-evolving digital economy, it is now more crucial than ever to optimize processes and keep each step through the process connected. With OpsHub, get an enterprise-class integration solution that has been transforming clients’ value stream for over two decades.

Kovair QuickSync is a one stop, cost-effective, wide-range data migration solution for any enterprise across industry. Kovair QuickSync is a Windows-based desktop solution, which can be easily installed and used. Requirement of minimal infrastructure for operation makes it a very cost effective and efficient solution for the industry. It not only helps to migrate data from one source to one target but also helps to migrate data from one source to multiple targets. Its Instinctive UI makes it easily adaptable and adorable to the users. Offers a built-in disaster recovery mechanism and re-migration capability to ensure 100% data migration with zero data loss. Supports template-based migration capability. Once the configuration is done for one project it can be reused for others. Provides on-screen monitoring of migration status providing a real-time update on the health of migration.

AI-powered IT and enterprise workflows. Launch services quickly, boost productivity, and delight users by redefining ITSM/ESM with predictive and generative AI. Streamline processes, reduce complexity, drive collaboration across your enterprise and increase velocity to business. Enhance enterprise productivity by leveraging predictive and generative AI, automation, and low-code and no-code administration. Improve satisfaction by delivering a compelling, omnichannel user experience to your employees, partners, and customers. Resolve service requests up to 50% faster via agile ITSM/ESM capabilities in a centralized, lightweight platform powered by generative and predictive AI. Launch and manage services quickly and accelerate deployments with low-code/no-code capabilities. Eliminate manual processes and automate service needs with scalable solutions for teams of all sizes.

Data 360 is Salesforce’s next-generation data platform, evolving from Data Cloud to unify and activate enterprise data in real time. It connects fragmented data across systems into a single, trusted Customer 360 view without requiring data movement. Through Zero-Copy integrations, Data 360 works directly with platforms like Snowflake, Databricks, BigQuery, and AWS. The platform harmonizes structured and unstructured data to power personalized experiences and intelligent workflows. Built-in identity resolution and governance tools ensure data accuracy, compliance, and privacy. Data 360 enables real-time segmentation, predictive insights, and triggered automation across Salesforce and external applications. It serves as the data foundation for Agentforce, delivering context-rich intelligence to AI agents and business teams.

Planview Hub is an integration and value-stream orchestration platform designed to automate the flow of artifacts, data, and activity across a software delivery toolchain, connecting planning, engineering, quality, operations, and support systems. With pre-built connectors to 60+ tools, Hub enables near-real-time synchronization of stories, defects, requirements, test results, and metrics so teams can reduce duplicate data entry, accelerate hand-offs, enhance traceability, and boost delivery velocity. Its model-based architecture (vs point-to-point mappings) simplifies configuration and maintenance, while visual “Landscape View” diagrams show how applications are connected and flowing. Metrics dashboards quantify adoption, ROI, and usage, and rule-based flows maintain nested folder structures and artifact hierarchies across disparate systems.

Rally is an enterprise-class platform that’s purpose-built for scaling agile development practices. Power your organization with enterprise agility. In order to make faster and smarter decisions, your development work needs to align to your company's most important business objectives. Align daily work to strategy and leverage data to steer your business towards an outcomes-oriented culture. Rally serves as a central hub for teams to collaboratively plan, prioritize and track work on a synchronized cadence. Teams can visualize their work in the form of lists, boards or timeline views, and more importantly—they can understand how their day-to-day work aligns to the greater goals of the business. Do you struggle to manage dependencies and risks across multiple teams or delivery groups? Rally provides comprehensive roll-ups of progress, dependencies, alignment and plan health—so teams and groups can make intentional decisions and stay ruthlessly focused on value.

The Cutover platform enables enterprises to simplify complexity, streamline work, and increase visibility. Cutover’s AI-powered automated runbooks connect teams, technology, and systems, increasing efficiency and reducing risk in IT disaster and cyber recovery, cloud migration, release management, and technology implementation. As a centralized system of execution, Cutover differentiates itself with scalable and proven dynamic, automated runbook technology that transforms enterprise IT operations with a new way of working. Cutover enables the creation of a template library of comprehensive, executable, and auditable runbooks covering the entire IT infrastructure. Cutover is trusted by world-leading institutions, including the three largest US banks and three of the world’s five largest investment banks.