AskHandle

SearchUnify is an enterprise Agentic AI platform that unifies enterprise knowledge and powers autonomous AI agents across the customer support lifecycle. Built on SearchUnifyFRAG™ (Federated Retrieval Augmented Generation) and Agentic RAG, it delivers contextually accurate, real-time responses across self-service, agent-assisted, and automated support workflows. Its product suite includes Cognitive Search, SearchUnifyGPT™, SUVA (Virtual Assistant), Knowbler, and Agent Helper. The Agentic AI Suite deploys eight specialized AI Agents handling case resolution, case classification, escalation management, knowledge management, case quality auditing, and L2 technical workflow automation. SearchUnify supports BYOLLM, enabling LLM flexibility without vendor lock-in, and uses Model Context Protocol (MCP) for secure enterprise integrations. A built-in governance layer provides role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2.

BGE (BAAI General Embedding) is a comprehensive retrieval toolkit designed for search and Retrieval-Augmented Generation (RAG) applications. It offers inference, evaluation, and fine-tuning capabilities for embedding models and rerankers, facilitating the development of advanced information retrieval systems. The toolkit includes components such as embedders and rerankers, which can be integrated into RAG pipelines to enhance search relevance and accuracy. BGE supports various retrieval methods, including dense retrieval, multi-vector retrieval, and sparse retrieval, providing flexibility to handle different data types and retrieval scenarios. The models are available through platforms like Hugging Face, and the toolkit provides tutorials and APIs to assist users in implementing and customizing their retrieval systems. By leveraging BGE, developers can build robust and efficient search solutions tailored to their specific needs.