Audience

Companies that need a complaint management system

About Aptean Respond

Aptean Respond is a world-class case and complaint management platform that supports every role in your customer experience team—from front-line agents and case managers to team leaders and executives. Respond's intuitive, process-driven tools and dashboards empower your team to easily speed up case resolution, complete tasks, manage workloads, generate actionable insights, and access critical data—all in a way that your CRM is not built to manage. Respond offers everything you need in one place. With it, your team can manage all facets of customer case management, streamline departmental communication, identify root causes, and deep dive into case analytics—all from a single platform. And Respond's industry-specific templates and reporting tools help keep you compliant with regulatory requirements. Respond provides interactive, customizable dashboards that can be easily configured to display the data needed by various user roles.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

Aptean
Founded: 2012
United States
www.aptean.com

Videos and Screen Captures

You Might Also Like
Build Securely on Azure with Proven Frameworks Icon
Build Securely on Azure with Proven Frameworks

Lay a foundation for success with Tested Reference Architectures developed by Fortinet’s experts. Learn more in this white paper.

Moving to the cloud brings new challenges. How can you manage a larger attack surface while ensuring great network performance? Turn to Fortinet’s Tested Reference Architectures, blueprints for designing and securing cloud environments built by cybersecurity experts. Learn more and explore use cases in this white paper.

Product Details

Platforms Supported
SaaS

Aptean Respond Frequently Asked Questions

Q: What kinds of users and organization types does Aptean Respond work with?
Q: What languages does Aptean Respond support in their product?

Aptean Respond Product Features

Complaint Management

Complaint Classification
Survey Management
Self Service Portal
Customer Complaint Tracking
Case Management
Corrective Actions (CAPA)
Issue Tracking
Feedback Management
Routing
Quality Assurance Management
Social Media Monitoring
Forms Management