Audience
Companies that need a virtual call center solution
About Ameyo Emerge
Arrive with the most secure, easy, flexible and reliable Virtual Call Center. Grow your business sans operational hassles with comprehensive virtual call center software. Ameyo’s PCI DSS-compliant public cloud environments are available across India, APAC, Africa & Middle East. Being an ISO 27001-certified company, Ameyo adheres to industry standards for Information Security. Ameyo is an ISO/IEC 27018 Certified organization that abides by the Code for the protection of Personally Identifiable Information in the public cloud. PCI DSS compliant and ISO 27001 and ISO/IEC 27018 certified cloud solution. Optimize your KPIs with custom reports and live monitoring. One-click integrations with various third-party CRMs.
AVOXI
The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. With plans starting at $19.99 per user, AVOXI Genius is one of the most affordable solutions worldwide! Get 2 months free--limited time only.
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Expertflow Contact Center
Allow your sales and support teams to work from any location, serving customers on voice or chat. No need for infrastructures such as servers or phones. Use our contact center software on a monthly pay-per-use base. While we use cloud services from major cloud providers in Europe, the Middle East, and South Africa, and have additional local POP and numbers with partners in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. Contrary to other cloud providers, this means that your clients won’t experience a round-trip delay to servers in the UK or the US. Should international fibers to Europe or the US be impacted, the local POP will continue to operate without any impact on your customer service. With the cloud version, there is no need to install servers or purchase phone sets – all you need is a web browser.
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Ameyo Engage
Ameyo Engage is the only cloud based call center software that focuses on customer engagement, rather than customer support. It is suitable for businesses of all sizes. Ameyo Engage allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in better customer experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. Ameyo is PCI-DSS Compliant, ISO 27001 Certified and ISO/IEC 27018 Certified. Configure call disposition options so that the details of every call are retained and is made available to all the stakeholders. Allow agents to automatically dial customer numbers by a single click of a button to eliminate the need for manual dial. Features like hold, mute, transfer and conference are available to ensure a professional experience is exhibited during customer calls.
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RingCentral Contact Center
RingCentral Contact Center is an omnichannel, cloud-based contact center solution that helps improve the overall call center experience. Equipped with intelligent IVR, self-service options, and integrated with smart routing functionality and unified communications capabilities, RingCentral Contact Center helps optimize staff scheduling, improves call center efficiencies, and increases customer satisfaction. RingCentral Contact Center’s industry-leading tools enable customers to connect more quickly and easily with the agent who can best handle their needs. The platform offers various third-party integrations that include Google, Salesforce, Zendesk, Box, and other popular CRMs. With RingCentral Contact Center, users can choose their preferred mode of communicating with the company, such as chat, SMS, social media, voice, and more.
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Ameyo
India
www.ameyo.com/product/emerge
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Product Details
Platforms Supported
SaaS
Android
iPhone
iPad
Training
Documentation
Webinars
Live Online
In Person
Support
Online
24/7 Live Support
Ameyo Emerge Frequently Asked Questions
Ameyo Emerge Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics
Database
Queue Management