Audience
Companies of all kinds that want to provide great customer service at an affordable cost
About Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs.
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Pricing
Free Version:
Free Version available.
Integrations
Company Information
Amazon
Founded: 1994
United States
aws.amazon.com/connect/
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Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
Support
Phone Support
Online
Amazon Connect Frequently Asked Questions
Amazon Connect Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Escalation Management
IVR / Voice Recognition
Queue Management
Real-time Chat
Reporting/Analytics
Call Scripting
Campaign Management
Database
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Customer Service
Alerts / Escalation
Call Center Management
Live Chat
Performance Metrics
Surveys & Feedback
Appointment Management
Email Management
Knowledge Base
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management
