Audience

Companies looking for a web-based speech and text analytics software to improve customer satisfaction

About Alvaria Engagement Analytics

Alvaria Engagement Analytics surfaces valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels. Use superior LVCSR technology to establish context and eliminate ambiguity in word recognition. LVCSR provides higher speech recognition accuracy, faster searches and a full transcript than phonetic systems. Use the benefits of full transcription available with LVCSR technology to identify key issues that analysts would not otherwise know to look for – e.g., recognize language patterns, automate the identification of important new topics, apply cluster analysis. Make the complexities of PCI compliance much simpler with an easy-to-use redaction feature. Easily understand the results of automated and manual data searches to deliver the most valuable insights.

Integrations

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Company Information

Alvaria
Founded: 2021
United States
alvaria.com

Videos and Screen Captures

Alvaria Engagement Analytics Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Alvaria Engagement Analytics Frequently Asked Questions

Q: What kinds of users and organization types does Alvaria Engagement Analytics work with?
Q: What languages does Alvaria Engagement Analytics support in their product?
Q: What kind of support options does Alvaria Engagement Analytics offer?
Q: What other applications or services does Alvaria Engagement Analytics integrate with?
Q: What type of training does Alvaria Engagement Analytics provide?

Alvaria Engagement Analytics Product Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback