AgentHub

Smarter knowledge management leads to better customer experiences and more efficient contact center operations. Meet customers and prospects at the true start of their journey, an Internet search. Make your customers feel like experts with answers that are easy to find on their own, any channel, any time. Make life easier for customers who contact you by empowering agents with crucial insights and expert knowledge. NICE CXone Expert is smart knowledge management that meets consumers at their point of need and makes the right self-service answers easy to find. As part of the CXone cloud-native platform, Expert optimizes your organization’s content to improve the customer journey with effortless self-service, starting at Internet search and extending across web pages, bots, and digital channels. Empower your customers with the most relevant content for self-service success and faster, more accurate agent-assisted answers without need for transfers and call-backs.