Audience
Digital-first scaling businesses looking to build engaging customer experiences across the customer journey
About Ada
Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate CX across channels with generative AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered 5.5B+ interactions since 2016. Its AI agents deliver always-on, multilingual support across voice, messaging, and email, resolving up to 83% of inquiries instantly.
Eliminate wait times with natural AI Voice, deliver personalized service via AI Messaging, and automate 70% of email responses. Ada combines automation and intelligence with enterprise-grade control, transparency, and security (HIPAA, SOC2, GDPR). Own your AI strategy end-to-end - train agents with Playbooks, measure ROI through CSAT and KPIs, and integrate seamlessly via APIs. Discover how Ada reduces costs and improves response times without compromising quality.
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Pricing
Pricing Details:
Ada offers conversation-based pricing. You’re charged based on how many conversations your AI agent handles, regardless of outcome. It’s a simple consumption model that measures usage, and offers economies of scale.
Company Information
Ada
Founded: 2016
Canada
www.ada.cx
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Ada Frequently Asked Questions
Ada Product Features
Artificial Intelligence
Chatbot
For Sales
For eCommerce
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
For Healthcare
Image Recognition
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Intent Recognition
Multi-Languages
Omni-Channel
Contextual Guidance
For Developers
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Service
Call Center Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Virtual Assistant
Alerts / Escalation
Appointment Management
Email Management
Queue Management
Social Media Integration
Surveys & Feedback
Workflow Management
Live Chat
Customizable Branding
Proactive Chat
Canned Responses
Geo Targeting
Offline Form
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
