Audience
Businesses and companies seeking a solution to buffer incoming user requests to their website
About AWS Virtual Waiting Room
This solution helps buffer incoming user requests to your website during large bursts of traffic. It creates a cloud infrastructure designed to temporarily offload incoming traffic to your website, and it provides options to customize and integrate a virtual waiting room. The waiting room acts as a holding area for visitors to your website and allows traffic to pass through when there is enough capacity. Start of sale for concert or sporting event tickets. Fire sale or another large retail sale, such as Black Friday. New product launch with broad marketing announcements. Exam access and class attendance for online testing and lessons. Release of medical appointment slots. Launch of a new direct-to-customer service that requires account creation and payments. Users are assigned a queue number when they enter the waiting room. They maintain their position in the queue and only leave the waiting room to enter the target site when it’s their turn.
Company Information
Amazon
United States
aws.amazon.com/solutions/implementations/aws-virtual-waiting-room/
Videos and Screen Captures
Queue-it
Queue-it empowers organizations to deliver seamless user experiences and protect their brand reputation by controlling online traffic.
Crashes and slowdowns threaten even the biggest of businesses. They impact sales, frustrate visitors, and damage reputation and trust. Traffic management solutions equip brands to protect themselves against the threat of downtime.
Queue-it’s cloud-based virtual waiting room lets organizations control web traffic to deliver a fair and frictionless user experience, no matter the demand. It gives organizations peace of mind and confidence on their busiest days, so they can focus on delivering customers and citizens the experience they deserve.
Since Queue-it’s first waiting room went live in 2010, over 50 billion users have passed through our system. Today, we have offices in Copenhagen, Minneapolis, and Sydney, and people joining our queues from 172 countries around the globe.
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PatientTrak
PatientTrak offers world class patient tracking solutions which can be used in any healthcare setting needing to manage the patient flow process. From single provider practices to large hospital groups, to multi-facility healthcare organizations, our systems are both affordable and scalable.
We offer patient flow solutions which can be used in any healthcare setting needing to manage the patient flow process. Our solutions are used to visual flow, identify bottlenecks and help facilities improve patient flow. From single provider practices to large hospital groups, to multi-facility healthcare organizations, our systems are both affordable and scalable.
PatientTrak Text Messaging, Online Reservation and Text to Sign-In solutions can be used to create a virtual waiting room and direct patients to sign-in from outside the facility, and inform them when they are ready to be seen.
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NoQ
NoQ offers innovative solutions to eliminate bottlenecks of your existing system, with the minimum effort. They are suitable for mass public-facing systems, like flash sales, online lucky draw, and quota allocation that expects 10s of thousands or even millions of visitors in a short period of time. The demand for online activities is increasing rapidly, many systems crashed by the influx of large traffic. The cost of the several-minute system downtimes is huge. The common cause of system crashes is overload, therefore understanding your system capacity is important. Crashes could be prevented. NoQ offers an innovative and affordable solution to help you deal with planned huge traffic generated by timely events like flash sales, without sacrificing user experience. room is a virtual waiting room solution for you to protect the existing system against traffic crises. By integrating with RoomQ, just the network traffic is offloaded to our system, no more no less.
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Forethought
Forethought will answer common, repetitive tickets automatically to reduce your agents' workload. Forethought analyzes sentiment to accurately predict and tag incoming cases and reduces manual work for your team. Don’t leave customers waiting in a queue. Forethought will connect customers to agents with the right skills to help them. Have incoming cases routed right away and free up more agents to help customers. Forethought recognizes and retrieves relevant previous tickets and articles to help agents. Get an up-to-date picture of how Forethought is helping your support team’s performance. Create reports and dashboards that you can share with your team or organization.
Meet SupportGPT™: the World’s First Generative AI Platform for Customer Support. SupportGPT™ leverages Large Language Models—the same technology behind OpenAI’s ChatGPT—and fine-tunes them on your customers’ conversation history.
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SaaS
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