Audience
Businesses and companies seeking a solution to buffer incoming user requests to their website
About AWS Virtual Waiting Room
This solution helps buffer incoming user requests to your website during large bursts of traffic. It creates a cloud infrastructure designed to temporarily offload incoming traffic to your website, and it provides options to customize and integrate a virtual waiting room. The waiting room acts as a holding area for visitors to your website and allows traffic to pass through when there is enough capacity. Start of sale for concert or sporting event tickets. Fire sale or another large retail sale, such as Black Friday. New product launch with broad marketing announcements. Exam access and class attendance for online testing and lessons. Release of medical appointment slots. Launch of a new direct-to-customer service that requires account creation and payments. Users are assigned a queue number when they enter the waiting room. They maintain their position in the queue and only leave the waiting room to enter the target site when it’s their turn.
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QLess specializes in queue management and appointment scheduling software. Through queue management software, customers are empowered to wait wherever they want: at home, work, or even Starbucks – instead of a crowded lobby. To begin, customers join a virtual queue online. They are given a wait time forecast and timely notifications alert customers as they move to the front of the queue. With appointment scheduling software, customers book an appointment for a future day and time. Meanwhile, you are able to accept walk-ins as schedule openings occur. As the time of the customer’s appointment approaches, QLess automatically places the customer in the virtual queue of your software. Interactive appointment scheduling software offers bi-directional communication, connecting your staff with customers. If a customer is running late, they can request more time. Likewise, your staff can notify the customer if your office is behind schedule.
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Fastly
Empower your developers, connect with your customers, and grow your business with today’s leading edge cloud platform. Deliver the best online experiences possible with our edge cloud platform, built to strengthen your current teams and technology. We move data and applications closer to your users — at the edge of the network — to help your websites and apps perform faster, safer, and at global scale. Fastly's highly programmable CDN gives you the freedom to customize delivery right at the edge. Delight your users with the content they want at their fingertips. Our powerful POPs, driven by solid-state drives (SSDs) and hosted in well-connected locations around the world, help us keep more content in cache longer for fewer trips to the origin. Instant Purge and batch purging with surrogate keys let you cache and invalidate highly dynamic content with a mean purge time of 150 milliseconds*. Serve headlines, inventory, or weather forecasts that are always up to date.
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Cloudflare Waiting Room
Sudden increases in traffic can overwhelm your applications and infrastructure, leading to slow performance or complete disruption to your online presence. Cloudflare Waiting Room allows organizations to route excess users to a custom-branded waiting room, helping preserve customer experience and protect origin servers from being overwhelmed with requests. Ensure that your online transactions are not impacted by downtime or slow application performance during peak traffic hours. The waiting room acts as an extension of your brand, ensuring that users get a seamless online experience even while waiting. Eliminate costs associated with maintaining additional servers and purchasing extra bandwidth to serve peak traffic. Waiting Room keeps wait times low by dynamically managing traffic. As soon as a user leaves an application or their cookie expires, a new user is let in. Set activation thresholds based on the incoming rate of traffic or total active users.
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Queue-Fair
A virtual waiting room is a page that holds visitors away from a busy website and feeds them back to the protected website at a rate it can handle while still maintaining responsiveness and performance.
This means websites can handle unexpected or sudden peaks in traffic without website crashes, and without having to waste energy powering additional servers when things are not busy, so it's green tech too.
Fair virtual waiting rooms pass visitors back in first-come, first-served order. A good virtual waiting room should also keep the visitor fully informed of their progress and remaining wait.
There's nothing worse for your business than a crashed site. High-demand sales don't just damage your servers, they damage your reputation.
Protect your customers' goodwill with a smooth branded journey. Show your customers that fairness matters with our proprietary first-in, first-out virtual waiting room technology, invented by us and originally patented in 2004.
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Company Information
Amazon
United States
aws.amazon.com/solutions/implementations/aws-virtual-waiting-room/
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