Audience
Businesses and companies seeking a solution to buffer incoming user requests to their website
About AWS Virtual Waiting Room
This solution helps buffer incoming user requests to your website during large bursts of traffic. It creates a cloud infrastructure designed to temporarily offload incoming traffic to your website, and it provides options to customize and integrate a virtual waiting room. The waiting room acts as a holding area for visitors to your website and allows traffic to pass through when there is enough capacity. Start of sale for concert or sporting event tickets. Fire sale or another large retail sale, such as Black Friday. New product launch with broad marketing announcements. Exam access and class attendance for online testing and lessons. Release of medical appointment slots. Launch of a new direct-to-customer service that requires account creation and payments. Users are assigned a queue number when they enter the waiting room. They maintain their position in the queue and only leave the waiting room to enter the target site when it’s their turn.
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Empower your developers, connect with your customers, and grow your business with today’s leading edge cloud platform. Deliver the best online experiences possible with our edge cloud platform, built to strengthen your current teams and technology. We move data and applications closer to your users — at the edge of the network — to help your websites and apps perform faster, safer, and at global scale. Fastly's highly programmable CDN gives you the freedom to customize delivery right at the edge. Delight your users with the content they want at their fingertips. Our powerful POPs, driven by solid-state drives (SSDs) and hosted in well-connected locations around the world, help us keep more content in cache longer for fewer trips to the origin. Instant Purge and batch purging with surrogate keys let you cache and invalidate highly dynamic content with a mean purge time of 150 milliseconds*. Serve headlines, inventory, or weather forecasts that are always up to date.
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Queue-it
Queue-it is the leading provider of Virtual Waiting Rooms and Traffic Management solutions, empowering 1,000+ organizations globally to deliver peak-demand events by controlling load and protecting critical infrastructure—without over-scaling or re-architecting their stack.
Supporting 36 billion visitors annually across websites and mobile apps, Queue-it helps governments, retailers, and ticketing companies deliver reliable, fair, and transparent online experiences when traffic surges. Teams get flexible, granular control over traffic flow to protect an entire site or app, specific landing pages, or key bottlenecks like login, “add to cart,” checkout, payment gateways, and API calls.
Key features include Bot Detection and Mitigation, detailed traffic analytics, and fully branded virtual waiting rooms designed for both scheduled events and 24/7 protection—plus exclusive access mechanisms and wait-experience features that keep visitors informed and engaged.
Founded in 2010, Queue-it h
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QLess
QLess specializes in queue management and appointment scheduling software. Through queue management software, customers are empowered to wait wherever they want: at home, work, or even Starbucks – instead of a crowded lobby. To begin, customers join a virtual queue online. They are given a wait time forecast and timely notifications alert customers as they move to the front of the queue. With appointment scheduling software, customers book an appointment for a future day and time. Meanwhile, you are able to accept walk-ins as schedule openings occur. As the time of the customer’s appointment approaches, QLess automatically places the customer in the virtual queue of your software. Interactive appointment scheduling software offers bi-directional communication, connecting your staff with customers. If a customer is running late, they can request more time. Likewise, your staff can notify the customer if your office is behind schedule.
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Queue-Fair
A virtual waiting room is a page that holds visitors away from a busy website and feeds them back to the protected website at a rate it can handle while still maintaining responsiveness and performance.
This means websites can handle unexpected or sudden peaks in traffic without website crashes, and without having to waste energy powering additional servers when things are not busy, so it's green tech too.
Fair virtual waiting rooms pass visitors back in first-come, first-served order. A good virtual waiting room should also keep the visitor fully informed of their progress and remaining wait.
There's nothing worse for your business than a crashed site. High-demand sales don't just damage your servers, they damage your reputation.
Protect your customers' goodwill with a smooth branded journey. Show your customers that fairness matters with our proprietary first-in, first-out virtual waiting room technology, invented by us and originally patented in 2004.
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Company Information
Amazon
United States
aws.amazon.com/solutions/implementations/aws-virtual-waiting-room/
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