Audience
Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers
About ALE Connect
Enable customer services for all-size businesses, handling omnichannel interactions (email, live chat, social media, and phone) with the quality and efficiency expected by today’s customers, citizens, and consumers. ALE Connect enriches the Alcatel-Lucent OmniTouch® contact center standard edition, used as a phone call distribution platform, with omnichannel cloud services. It simplifies the workflow between customers, customer service agents, and the rest of the organization, and it facilitates the management of all customer-related activities in the front and back office. Built-in knowledge base and intelligent search to improve call resolution. Integrates with ALE OmniPCX Enterprise and ALE OmniTouch Contact Center SE. High availability, security and redundancy of customer data storage. There’s nothing like great customer service to keep people satisfied and loyal. With ALE Connect, you can offer the customer experience, that sets you apart from the competition.
Other Popular Alternatives & Related Software
uContact
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution.
uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
Our robust, full-featured platform includes:
• Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding
• Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR
• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings
• Automation - Chat Bots, Form Creator, Workflow Designer
Learn more
Ucopia
Ucopia captive portal “connectivity” broadens the Alcatel-Lucent OmniAccess Stellar portfolio offer with products that address high-end businesses, including hotels and resorts, needs and is fully compatible with all ALE OmniAccess Stellar access points. Ucopia, a European leader in Wi-Fi guest access and Wi-Fi marketing management, helps enterprises unlock the potential of their Wi-Fi network. Now part of the Alcatel-Lucent Enterprise portfolio, Ucopia captive portal “connectivity” broadens the Alcatel-Lucent OmniAccess Stellar portfolio offer with products that address high-end businesses’, namely hotels and resorts, needs and is fully compatible with all ALE OmniAccess Stellar access points. Authentication, URL filtering, ARP spoofing protection, connections traceability and logs. Security and mobility policies administration, delegated provisioning, monitoring of connected users, statistics.
Learn more
ConneXio
The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform.
ConneXio is The Future of Customer Engagement and Workforce Management Software
- AI & Voice Recognition IVRs
- Omni-Channel IVRs
- Voicemail and Call Menu Builder
- VoIP Phones
- CRM
- UCaaS / CCaaS
- Dialer
- BPO & Outsourcing
Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds!
Contextual Data, AI & Machine Learning, Flexible Workflows and Seamless Cross-Channel Communications empower your teams to engage people in powerful new ways.
Featuring ways to make your job easier;
- Real-time Analytics & Reporting
- Custom-Tailored
- AI & Machine Learning
- Industry-Leading VoIP Network
Learn more
OmniPCX RECORD Suite
For contact centers and enterprises in industries that require legal and regulatory compliance, it's critical to record your transactions and interactions in order to demonstrate transparency. Alcatel-Lucent OmniPCX RECORD Suite is a web-based tool that does all that and more, enabling you to record, monitor and evaluate employee-customer interactions. This is particularly important in financial services, utilities, healthcare, education, hospitality and public safety organizations. By integrating call recording and monitoring directly into your existing telephony infrastructure, the OmniPCX RECORD Suite provides a scalable, modular and affordable toolset. In addition, supervisors can review recorded calls with agents and use the integrated quality monitor module to assess agent performance. Record voice and online interactions between your employees and customers. Improve the quality of future customer interactions by identifying coaching opportunities.
Learn more
Integrations
Company Information
Alcatel-Lucent
Founded: 2014
France
www.al-enterprise.com/en/products/applications/ale-connect
Videos and Screen Captures
Other Useful Business Software
Catch Bugs Before Your Customers Do
Move from alert to fix before users notice. AppSignal monitors errors, performance bottlenecks, host health, and uptime—all from one dashboard. Instant notifications on deployments, anomaly triggers for memory spikes or error surges, and seamless log management. Works out of the box with Rails, Django, Express, Phoenix, Next.js, and dozens more. Starts at $23/month with no hidden fees.
Product Details
Platforms Supported
Cloud
Training
Documentation
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
