Audience
Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers
About ALE Connect
Enable customer services for all-size businesses, handling omnichannel interactions (email, live chat, social media, and phone) with the quality and efficiency expected by today’s customers, citizens, and consumers. ALE Connect enriches the Alcatel-Lucent OmniTouch® contact center standard edition, used as a phone call distribution platform, with omnichannel cloud services. It simplifies the workflow between customers, customer service agents, and the rest of the organization, and it facilitates the management of all customer-related activities in the front and back office. Built-in knowledge base and intelligent search to improve call resolution. Integrates with ALE OmniPCX Enterprise and ALE OmniTouch Contact Center SE. High availability, security and redundancy of customer data storage. There’s nothing like great customer service to keep people satisfied and loyal. With ALE Connect, you can offer the customer experience, that sets you apart from the competition.
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Integrations
Company Information
Alcatel-Lucent
Founded: 2014
France
www.al-enterprise.com/en/products/applications/ale-connect
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Product Details
Platforms Supported
SaaS
Training
Documentation
In Person
Videos
Support
Phone Support
24/7 Live Support
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