AIMI eBook

Pros: After 5 years and many many phone calls and emails to this company, I honestly cannot find one good thing to say about this company. The only thing that can be offered is just how bad they really are and what a mistake it was to go with them.

Cons: This software was the most glitchy software known to this industry. It never worked as per the law. Items would reappear as available out of no where and could not be redisposed. It was never compliant and the people working there were never willing to help. I was told I had to purchase a plan that would allow them to help us so I did and they never helped us. We were abandoned and out thousands of dollars. There is sooo much more negative to say, but if your A&D books are important to you, do not use this horrible software!!!!!

Overall: The absolute worst software in the firearms world. It was the worst experience we have ever had!!! This company should never been licensed to this industry. The people that wrote the software should be in prison.

Pros: In the beginning it was a great system, but!!!! They have a lot of issues and anomalies in the program.

Cons: Simple to use, but the problem is they are terrible about staying in compliance with the software. They were not aware of most recent ATF ruling that changed the way the bound book was processed until my current inspection. In order to contact the support to request a compliance update you are required to pay a monthly rated years support in advance, only to be told that the update wont be available for 30 to 60 days. Plus they wanted me to do an expensive cloud migration in order to be first on the update list. I asked to be refunded for the for a one month prorated amount of the support and was told all sales final whether I use it or not. Then out of nowhere they threatened to delete my bound book and shut off my access to the program if I reversed the support charge on my credit card. The following morning when I opened my shop, the program was blocked, and my info not accessible. Granted, I purchased the program and licensing as a stand alone system from Brownell's in 2012, and was told that compliance upgrades were free. After challenging them over the shutdown due to the ATF IOI inspector demanding the access to the information they restored my access and again threatened me that they would delete my bound book files and 4473's if I reversed the credit card charge. Note: it is a title 18 felony to delete, destroy or alter federal records subject to a penalty of 10 years and $10,000 per occurrence. At 107400 records that is $1074000000.00 in fines and 1074000 potential years in federal prison.

Overall: Ask a lot of questions before committing to any software! After all is said it's your neck in the noose!