NewWaySERVICE
Easily track service requests received from your customers.
NewWaySERVICE allows you to track and manage your service requests, no matter your business sector. Manage and track all types of requests, including requests for repairs, maintenance, support or information.
Everything is included and there are no hidden fees. NewWaySERVICE already includes all modules and options needed for your service department such as work orders management, customers and equipment, schedule, signature capture, attach documents, notifications, customer portal, preventive maintenance, Google maps, inventory, purchase orders, knowledge base, reporting, data sync, API and a lot more.
No installation nor training required. Just a web browser is all you need to use NewWaySERVICE. You can start using it absolutely free in less than 30 seconds.
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SMART Software
Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management, and reporting boosts your bottom line. Keep track of all aspects of Service Issues, from ticketing and technician routing to inventory control and vehicle maintenance. We forecast vault cash differently than any processor or ATM software on the market. Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.
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Qmatic Experience Cloud
Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples:
• Better access to service with appointment booking and self check-in
• Reduced wait times and improved communication
• Increased employee productivity and efficiency with advanced staff planning tools
• Continuous improvements thanks to data analysis and customer feedback
The product is modular and can be tailored for each organization and their visitor flow. Possibilities are for example online appointment booking, self check-in, check-in at counter or by floor staff, messaging services, mobile tickets, self service solutions, serving software, display and signage, business intelligence, customer feedback and more.
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EquipmentCloud
EquipmentCloud® is the agile service and after-sales digital transformation solution for medium-sized machine and equipment manufacturers. It allows you to optimize your processes, improve customer loyalty and enable new data-based business models – all in one place, easily and efficiently.
With configurable, easy-to-use modules, you can digitalize and scale your individual use cases step by step. With all your information in one place, you can save time and money while increasing customer loyalty. Lay the foundation for a successful digital transformation of your service and after-sales from a cost center to a profit center and take your business to the next service level.
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