Best MSP Software in Japan - Page 3
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Deepser
Deepser
Help Desk for Managed Service Providers. Customer Service and Device Management. Managed Service Providers (MSPs) are faced with monitoring and servicing increasingly large and complex IT infrastructures. Clearly, automating these processes, as much as possible, helps to minimize any downtime of the customer’s infrastructure and reduce inconvenience. Just providing a Help Desk portal to customers is no longer sufficient to be competitive in the market; a complete tool is needed to manage the different aspects of a Service Provider’s business. Thanks to our IT Asset Management, you get a complete and unified view of the devices managed at your customers’ location; their infrastructure, such as IP addresses, subnets, network devices, of installed software and operating systems. The Service Desk tool allows you to manage contracts and deadlines, as well as respect SLAs. You can also involve salespeople to inform them of the client status. -
2
NovaBACKUP Managed Backup
NovaBACKUP Corporation
NovaBACKUP Managed Backup is a centrally managed backup and recovery solution for MSPs with local and cloud storage that allows you to offer as a service to your customers. Supports Windows systems, Microsoft SQL, Exchange, and virtual machines. This SaaS solution is a secure, flexible, and scalable managed backup solution that focuses on making life easier for systems integrators, MSPs, and resellers. Providers can create and manage backup jobs for their customers with intuitive, centralized management that includes extensive reporting and notification capabilities. In addition, providers receive initial setup assistance and ongoing support from experts who understand each provider's environment. NovaBACKUP Managed Backup is account-based, which means there is no need to track license keys. Just connect your clients and start protecting their data. It’s that easy. Deploy quickly, and easily manage all your clients from a single interface. -
3
Paessler PRTG Hosted Monitor
Paessler
The coronavirus pandemic has created new challenges for business and for remote IT monitoring. It's good to be able to rely on a proven steady in uncertain times. For 25 years, Paessler has been building software to simplify the lives of IT professionals. Perhaps our most advanced answer to the challenges of the day, Hosted Monitoring. Paessler PRTG Hosted Monitor offers monitoring out of the box. Traffic, applications, availability, bandwidth, all-important technologies are supported. Your PRTG instance is up and running in a very short amount of time compared to any in-house implementation. There’s no need to order new hardware or look for a machine with spare capacity. PRTG Hosted Monitor is agentless and you can start monitoring from your browser right away. We host your PRTG instance on reliable AWS servers in the region of your choice and constant backups go without saying.Starting Price: $149 per month -
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Paessler PRTG Enterprise Monitor
Paessler
Paessler PRTG Enterprise Monitor is vendor agnostic. It can monitor almost every device, application, or service using all common monitoring protocols or the documented API. But even beyond classic IT, it supports industry-specific protocols to monitor medical devices, shop floors, IoT setups, and much more. It's one solution for your entire monitoring, from infrastructure to network, from applications to cloud services, from databases to storage, from virtual environments to IoT, and much more. Audits for large networks can take months as all the information has to be collected. Paessler PRTG Enterprise Monitor supports you with your audits with a single source of information, which also saves you time and money. Large enterprises run a multitude of monitoring and analysis tools, generating in-depth information about every IT component.Starting Price: $16,600 one-time payment -
5
DeskDay
DeskDay
DeskDay is redefining how MSPs and IT teams deliver IT support. It’s a modern, AI-driven PSA designed around ease of use, not clutter. From a chat-based service desk to project management, billing, contracts, reporting, and workflow automation, everything lives in one unified ecosystem. At the heart of DeskDay is Helena, the AI assistant that helps teams respond faster, stay informed, and reduce manual work. End users meet MSPs where they already are: Microsoft Teams, web, mobile, and desktop (with SMS and Slack coming soon). This isn’t just another PSA. It’s a customer-centric, omnichannel support experience where every interaction matters, and nothing falls through the cracks.Starting Price: $79 -
6
Zest MSP
Zest MSP
Most PSA software is over-engineered, a hodge-podge of capabilities, and often requires complex configuration conducted by specialists to become useable. Zest was built on the premise that a PSA should be tailored to the needs of MSP managers and technicians and should be working day 1 out of the box. Zest is built to be ready to use out of the box. Gone are the days of months of complex configuration. Zest differentiates your MSP from the competition, optimizing your ability to keep and retain customers. Zest was built to optimize technicians' workflow and workload, and we're the PSA that technicians love to use. Making sure clients are happy is key to running an MSP. Zest makes sure you know the health of every account. Zest was created as the antithesis of big, complex MSP management systems. We pared away unnecessary customizations, time-consuming configuration, and costly additional hires, leaving you only with what you need.Starting Price: $79 per month -
7
audIT
Kaseya
audIT is a SAAS tool that MSPs use to quickly and easily create visual, simple, non-technical, and persuasive sales presentations that close more high-ticket IT deals with little to no price resistance. audIT users charge higher prices and generate more revenue through up-sells and cross-sells. audIT users create enterprise-level sales presentations in under an hour. Today, thousands of MSPs all over the world are using audIT to close more sales, increase MRR, and grow their business in the same way. audIT will help you raise your MRR because you can sell complete solutions at premium prices with the confidence they will say yes with absolutely no price objections or resistance. audIT unlocks hidden MRR you’ll get from easy upgrades during business reviews. With the added benefit that your clients say yes to the things they need to protect them. audiT will save you time by making the creation of simple and emotionally compelling sales presentations as easy as possible.Starting Price: $100 per month -
8
ScalePad Lifecycle Insights
ScalePad
Lifecycle Insights offered MSPs a better way to deliver vCIO services. Now, ScalePad has built these tools into our customer success powerhouse: Lifecycle Manager X. Lifecycle Manager X gives MSPs advanced tools to scale Customer Success, bringing together client context, goals, and detailed budgets to deliver tailored IT strategies that build trust, spark smarter conversations, and drive strategic growth with every client.Starting Price: $149/month -
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vCIO Hero
Invarosoft
vCIO Hero is a QBR-focused virtual CIO platform built for managed service providers (MSPs) that streamlines strategy reviews by combining intelligent ICT audit tools, traffic-light risk assessments, and “Good/Better/Best” structured recommendations via a visual solution builder. It includes features such as ICT overview, audit with commentary, multi-option recommendation modules, and a Kanban-style roadmap for strategic planning. It integrates with PSA and RMM tools to sync data and supports branded client portals for transparent quarterly business reviews. Unique in its focus on both compliance reporting and sales conversion, vCIO Hero helps MSPs simplify stack complexity, reduce costs, and drive faster buying decisions through proven sales psychology. Available individually or as part of Invarosoft’s Stack Saver bundles, it's designed to replace standalone tools like ScalePad Lifecycle Insights and vCIO ToolBox.Starting Price: $199 per month -
10
HappySat
Invarosoft
HappySat is a customer feedback platform built for MSPs that streamlines both CSAT (Customer Satisfaction) and NPS (Net Promoter Score) surveys through integration with PSA tools. It captures client feedback via a four-smiley-face CSAT system for everyday tickets, projects, and onboarding, while NPS surveys measure overall satisfaction. It provides real-time reporting and alerts, enabling MSPs to celebrate successes and promptly address negative responses. Seamless embedded survey functionality (via snippet code) works with major PSA systems, such as ConnectWise, Autotask, Kaseya BMS, Halo PSA, Syncro, and RepairShopr, making setup quick and centralizing feedback within existing workflows. HappySat can be used standalone or as part of Invarosoft’s Stack Saver bundles, offering comprehensive feedback collection and analysis in one platform.Starting Price: $49 per month -
11
Strategy Overview
Strategy Overview
Strategy Overview is a vCIO/QBR automation platform built by MSPs to streamline client strategic planning and digital transformation. It automates quarterly business reviews, including assessments, executive summaries, dashboards, roadmaps, budgets, and Office 365 and asset lifecycle reporting, via a modular template engine powered by the Arya AI agent. The system integrates with PSA/RMM tools (ConnectWise, Autotask, Kaseya BMS, Syncro, Halo PSA) and Office 365 to sync company data, assets, user lists, tickets, warranties, and licensing. Clients gain access to a fully white-labeled portal showcasing their strategy, health scores, asset and user data, tickets, budgets, and roadmaps. It updates warranty and asset information automatically, enabling MSPs to reduce QBR prep time from hours to minutes, standardize processes, surface security/compliance insights, drive proactive recommendations, and convert assessments into strategic revenue guidance.Starting Price: $60 per month -
12
Alert Centric
Invarosoft
Alert Centric is a unified backup alert‑reporting solution for MSPs that consolidates alerts from any backup system into a single, centralized dashboard. It automatically monitors backups across diverse vendors and sites, detects failures, and delivers real‑time, customizable notifications to technicians, reducing human error and dramatically cutting the time spent on backup verification. It aggregates alerts via email or integration, prioritizes based on severity, correlates related events, and escalates issues as needed. Automated workflows can trigger actions like service restarts or IP blocks and generate reports and visual insights on backup status, trends, and resolution metrics. Designed for rapid deployment, Alert Centric integrates easily with PSA tools and supports all major backup vendors, offering MSPs full confidence in their clients’ backup health through proactive incident management and simplified oversight.Starting Price: $99 per month -
13
Cloud Management Suite
Cloud Management Suite
Manage all your devices inside or outside the network from the cloud with Cloud Management Suite, a cloud-based IT systems management solution. Easy to use and powerful, Cloud Management Suite enables IT departments to manage their environment by delivering predictive and advanced IT management tools. Top features include discovery, inventory, patch management, remote control and software distribution, and more. -
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Desktop Central MSP is a remote Windows desktop management and administration for managed service providers. Suitable for MSPs of all sizes, Desktop Central MSP offers MSPs the ability to control and manage their customers' devices (including desktops, servers, laptops and mobile devices) remotely to troubleshoot or perform any changes. MSPs can choose from two editions of Desktop Central MSP software: the free and enterprise edition. Dedicated, built-in, single-click remote control feature for your MSP endpoint management software with video and audio call support, file-transfer, shortcuts, ability to record sessions, etc. Go green with effective power management by applying power schemes, shutting down inactive computers, and getting system uptime report. Restrict and control the usage of USB devices(mouse, keyboard, storage devices etc.) in the network both at the user and computer level.Starting Price: $22.50 per year
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15
Autonomous Digital Experience Management (ADEM)
Palo Alto Networks
Benefit from the simplicity and ease of a digital experience management solution that natively integrates with Prisma SASE, including GlobalProtect, Prisma Access and Prisma SD-WAN, to optimize experiences for every user, without the complexity of installing additional software and hardware. Whether it’s supporting employees working from the office, their home, or any combination of the two, IT Teams need to quickly surface insights and proactively resolve issues across the entire service delivery path before business is impacted. With ADEM, encompassed with SASE, you’re only clicks from an answer to any performance question, for any user. Narrow down critical incidents and root causes using the greatest depth of experience insights available. With correlated performance metrics across all endpoints, networks and applications - you have all the visibility needed to manage experience. -
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Cynet empowers MSPs and MSSPs with a comprehensive, fully managed cybersecurity platform that consolidates essential security functions into a single, easy-to-use solution. Cynet simplifies cybersecurity management, reduces operational overhead, and lowers costs by eliminating the need for multiple vendors and complex integrations. The platform provides multi-layered breach protection, offering robust security for endpoints, networks, and SaaS/Cloud environments. Cynet’s advanced automation streamlines incident response, ensuring rapid detection, prevention, and resolution of threats. Additionally, the platform is backed by Cynet’s 24/7 Security Operations Center (SOC), where the expert CyOps team delivers around-the-clock monitoring and support to safeguard all client environments. By partnering with Cynet, You can offer your clients advanced, proactive cybersecurity services while optimizing efficiency. Discover how Cynet can transform your security offerings today.
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Thread
Thread Magic
Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality. -
18
Unitrends MSP
Kaseya
Attack the downtime problem without the hassle and anxiety of legacy backup. Switch to a solution built on 30 years of innovation with no upfront cost – making the promise of cloud economics achievable for every MSP. The Unitrends MSP Portal is built to give you complete visibility into your entire backup universe so you can monitor and manage everything from one place. Who has time to manage backups all day? The Unitrends MSP Portal is tightly focused on helping you address problems so you can get in, get out, and get on with your day. BackupIQTM uses artificial intelligence to surface the most important issues so you can feel confident that your technicians are working on the right things all the time. Automatically send beautiful reports every week, month, or quarter so your customers rest easy knowing they’ve got a stellar team and world class technology keeping their business up and running. -
19
Liongard
Liongard
Standardize, secure, and scale your IT managed services. Unleash your team to operate at 10x with Liongard, the only automation platform that gives you complete visibility across the stack, so you can manage modern IT with confidence. Still manually logging in to manage Internet Domains, SQL Servers and every system in between? Unify systems in Liongard to audit historical data, see critical changes, set proactive alerts and report across the IT stack. Onboard customers faster and monitor system changes daily with Liongard's unified automation platform. Onboard customers faster and monitor system changes daily with Liongard's unified automation platform. Unlock data with Liongard for periodic business reviews, scoping new projects and converting customers to Managed Services. Make every aspect of running your MSP more efficient, profitable and secure – from how you assess potential customers to how you protect their systems. Liongard automates the process and minimizes human errors.Starting Price: $29 -
20
Boundless Automation
Boundless Digital
Boundless offers flexible and scalable pricing options, based on the number of networks and services your business needs. Automate the deployment, migration, and configuration of large Cisco Meraki infrastructures, and streamline overall network administration. Collect logs on what’s happening on any network infrastructure and devices and troubleshoot much faster. Easily configure and manage your public WiFi network across multiple sites. Create nice-looking captive portals with a wider variety of sign-on methods. Provide a more secure guest WiFi service to your users. Deploy thousands of networks within minutes using a CSV. Get extra flexibility to run configuration changes in bulks. Clone your config standards to create or migrate organizations. Use advanced filters to accelerate the research of your client devices. Get more control over the level of access you provide to your orgs. -
21
MSPCFO
MSPCFO
Your business and its client relationships are dynamic. You may not have the ability to see the specific areas of financial inefficiencies and lost revenue opportunities without dedicating hours of number crunching to generate static spreadsheet. MSPCFO gives you the granular data you need to see exactly which of your agreements, engineers and clients are profitable, and which ones are lowering your profitability every month. Our business intelligence platform with over 50 real-time reports gives you the power to identify, diagnose and track drivers of revenue and drags on profitability. The information you need to increase revenue is locked in your PSA. Unleash it today. MSPCFO provides you the granular data you need to identify which of your agreements, engineers and clients are profitable; and which ones are lowering your earnings each month.Starting Price: $175 per 3 users per month -
22
ConnectWise SIEM
ConnectWise
ConnectWise SIEM (formerly Perch) offers threat detection and response backed by an in-house Security Operations Center (SOC). Defend against business email compromise, account takeovers, and see beyond your network traffic. Our team of threat analysts does all the tedium for you, eliminating the noise and sending only identified and verified treats to action on. Built with multi-tenancy, ConnectWise SIEM helps you keep clients safe with the best threat intel on the market.Starting Price: $10 per month -
23
Highlight
Highlight
Highlight lets you demonstrate your value and stay focused on insights that make a real connection. Enable insights, build relationships. Customers want you to be a trusted member of their team. Highlight enables the information-rich communication and transparency to do just that. Highlight is a tool for you and your customers. Add value to how your customers engage with you and their networks. Provide the right insights at the right time to create a differentiated experience and deliver outcomes rather than commodities. By adding value at every stage of the process, you create a more meaningful service. Stay visible to customers, deliver experiences and outcomes, and drive growth. Built specifically to help service providers commercially succeed, we enable transparency and trust through communication and insights. With tailored interfaces for sales teams, service managers and customers, everyone has the information they need to make the right decisions.Starting Price: $680.65 per month -
24
Startly
Startly Labs
Startly is an all-in-one IT Service Management (ITSM) and Professional Services platform built by IT professionals for IT professionals. Designed for service delivery organizations, it unifies project management, service desk, asset tracking, and financial management in a single solution. Startly helps teams streamline operations, resolve tickets faster, and monitor profitability—all while maintaining customer satisfaction through real-time SLA tracking and surveys. The platform includes a CMDB, change management, and knowledge base tools that enhance operational visibility and compliance. With measurable results like 80% faster project completion and 85% lower application costs, Startly empowers IT businesses to operate efficiently and profitably. Simple to deploy and easy to scale, Startly is the smarter way to manage IT services end to end.Starting Price: $8 per month -
25
MSActivator
UBiqube
The Integration Module is used by infrastructure engineers to onboard / integrate the wide spectrum of related vendors and systems involved in any given IT solution, i.e. cloud technologies (public/private, containers, etc.), networks systems (virtual and physical, optical, 5G, etc.), security systems, IoT systems and devices, etc. The automation module provides the IT automation developer with a unified development environment for process design without concern for the underlying infrastructure technologies / vendors used, enabling an evergreen design. Workflows are coded processes called upon by the BPM layer. They offer a more granular development experience and require software development skills yet without domain or vendor-specific knowledge. -
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ITsMine Beyond DLP
ITsMine
ITsMine Beyond DLP™ goes beyond traditional Data Loss Prevention (DLP) to protect organizations against all data threats. No policies or endpoint agents needed zero effect on employee productivity, and protection even after data exfiltration. Data loss incidents are becoming more common and more destructive than ever before, whether deliberate or inadvertent or from internal or external factors. Beyond DLP™ is a completely new security approach, that enables organizations to easily track and secure their data wherever it is, within their internal network and beyond. Maintain your high-security standards regardless of whether your data is located in on-prem or cloud-based file systems. Empower employees’ full productivity while controlling the usage and whereabouts of your sensitive data. Hassle-free compliance to data protection regulations, from GDPR, CCPA, PCI to HIPAA, with access control options to sensitive data, data breach detection and clear reporting options. -
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Huntress
Huntress
Huntress delivers a powerful suite of endpoint protection, detection and response capabilities—backed by a team of 24/7 threat hunters—to protect your business from today’s determined cybercriminals. Huntress protects your business throughout the modern attack lifecycle—defending against threats like ransomware, malicious footholds, and more. Our security experts take care of the heavy lifting with 24/7 threat hunting, world-class support and step-by-step instructions to stop advanced attacks. We review all suspicious activity and only send an alert when a threat is verified or action is required—eliminating the clutter and false positives found in other platforms. With one-click remediation, handwritten incident reports and powerful integrations, even non-security staff can use Huntress to swiftly respond to cyber events. -
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Gradient MSP
Gradient MSP
Because accurate billing matters - now more than ever! Our Billing Module, Gradient Synthesize lets you: * Synchronize usage data direct from vendors (80+ vendors have either integrated or are in our development pipeline) * Intuitively review and approve changes * Quick and easy write-back to your PSA (we connect to 8 of the top PSAs with more coming) * Instant insights on revenue and profitability per service (discover cash cows and zero in on under-performing offerings) * Import usage data from any CSV and save profiles for future use Get a standard integration and use the platform for FREE or upgrade to Pro ($99/month) and access unlimited vendor integrations. Gradient partners save 10+ hours on billing reconciliation tasks every month and uncover thousands in unbilled revenue.Starting Price: $99/month -
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Togglr
Togglr
We provide business insights and expertise from our business consultants, through our core capabilities of cloud-using technology, to help your organizations make better-informed decisions for productive and profitable results. Our digital services data platform incorporates continuous intelligence that uses real-time context data to migrate, modernize and manage multi-cloud for their organization. Allows you to easily migrate physical, virtual, and cloud workloads to and from any environment with minimal risk and near-zero downtime with finely tuned automation at every stage of the process. Automatically and securely copies data Backup your all files or capture changes to one of our cloud storage data centers. Enables and manages two-speed information technology consumption, DevOps, and monitoring with cloud transparency around AWS, Google, and IBM across asset usage and costs. Certified experts across multi-cloud (AWS, Azure, Google, IBM) and next-generation tools.Starting Price: $1,000 one-time payment -
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CyberQP
CyberQP
We provide privileged access management for MSPs, including protecting customer admin accounts and securing the identities of their customers. At CyberQP we believe that MSPs are the only solution to the cyber problem for small and medium businesses. That’s why we take our partnership with the MSP community so seriously. Create accounts and passwords on-demand when technicians need them with leading-edge security and zero-standing privilege. Automate tasks and manage privileged, admin, and service accounts across environments. Protect organizations from internal and external threats by verifying the identities of people who call your help desk in less than 30 seconds. Empower your MSP’s technicians to manage and control who has privileged access for specified periods of time. For MSPs, it can be difficult to discover admin and privileged accounts across their customer base. With our automation, we make it effortless.Starting Price: $300 per month
