Business Software for Vantage Point

Zendesk is a customer service platform designed to streamline support operations and enhance customer experiences. Offering a comprehensive suite of tools, including AI-driven automation, messaging, live chat, and customizable workflows, Zendesk enables businesses to provide personalized and efficient support across multiple channels. It integrates seamlessly with other software and provides real-time analytics to help businesses make data-driven decisions. Zendesk’s solutions cater to businesses of all sizes, from small startups to large enterprises, with a focus on scalability, security, and user satisfaction.

Put the power of the #1 CRM to work, at a price that works for you. Launch and grow quickly with the leading AI CRM built for small businesses in any industry - available through the Starter Suite or Pro Suite. Connect marketing, sales, service, and commerce on one easy platform. Save time with quick setup and smart guidance. Harness unified data and AI to fuel your growth. Start simple with Starter Suite — an all-in-one CRM for small businesses. Scale smoothly with AI agents, integrated data, and apps in one platform. No installation needed, just sign up and go from your browser. Advance further with Pro Suite, the complete CRM that scales with your business. Automate tasks and customize your tools to deepen customer relationships and drive growth.

All in one, not one size fits all. Do you have too many systems and processes for managing employees? Manual data entry, piles of payroll paperwork and poor integration across systems result in lost productivity and compliance errors. ADP Workforce Now is a cloud-based platform for HR management software, where you can easily manage all of your HR functions — payroll, HR management, workforce management, talent, and benefits — and gain insights across them all. Quickly and accurately process payroll and equip your employees with anytime, anywhere self-service access to their information. ADP Workforce Now® Payroll is the best-in-class, affordable solution that makes payroll and tax filing easy. It’s engineered to help support compliance obligations and is ready to scale as your business grows. See how ADP Workforce Now provides everything you need to get payroll right.

Stay ahead of industry trends and client needs with a homegrown, single-database software platform. Rely on seamless implementation that leads to a dedicated Account Manager and service team unlike other providers. Use the same solutions Paylocity uses every day to drive engagement, collaboration, and success. Give administrators, supervisors, and employees the functionality to increase efficiency of daily activities. Connect Paylocity with other business systems to effortlessly flow data across the tools you use most. Headquartered just outside Chicago, Paylocity has revolutionized the marketplace for payroll and human resources professionals for more than 20 years. As HR and payroll professionals, you are the touchpoint between businesses and their employees during this public health emergency. Consider us your resource as you navigate the impact and a new way of operating. The coronavirus pandemic is shifting the daily reality for us all. But we're in this together.

Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.

Amazon API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale. APIs act as the "front door" for applications to access data, business logic, or functionality from your backend services. Using API Gateway, you can create RESTful APIs and WebSocket APIs that enable real-time two-way communication applications. API Gateway supports containerized and serverless workloads, as well as web applications. API Gateway handles all the tasks involved in accepting and processing up to hundreds of thousands of concurrent API calls, including traffic management, CORS support, authorization and access control, throttling, monitoring, and API version management. API Gateway has no minimum fees or startup costs. You pay for the API calls you receive and the amount of data transferred out and, with the API Gateway tiered pricing model, you can reduce your cost as your API usage scales.

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. Boost engagement, collaboration and operational effectiveness for customer success. Design better experiences, activate agent potential and support new ways of working. Explore patterns and trends, extract meaningful insights and act with confidence. Reduce IT dependency and ensure ongoing success with a reliable and secure platform. Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options. Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimize results. Gain complete visibility, capture insights, and act faster to optimize customer experiences. Customizable reports minimize the effort required to manage and monitor your contact center.

Imagine transforming every interview into a strategic advantage. Dive deep into every conversation, free from the distraction of note-taking. This isn't just wishful thinking – with Aspect, it's how you'll redefine your hiring process. No more hurriedly scribbled notes. Aspect delivers clear, detailed and custom AI summaries of every interview, capturing the nuances that matter. Learn how to improve your interviewing technique with personalized feedback based on your interactions. Aspect seamlessly integrates with your existing ATS systems, providing a unified hiring solution. Interviews can be your launchpad or your anchor. The quality of your conversation can either propel you forward or weigh you down. Go from interview to human-level structured interview summary in no time. You are able to completely customize the topics of the summary to your liking, and the format that you want to receive.

RingCentral's RingCX is an AI-powered contact center solution designed to streamline customer support and enhance interactions. By integrating voice, video, and over 20 digital channels into a single platform, it enables agents to engage customers through their preferred communication methods. The inclusion of RingSense AI provides real-time insights, automates tasks, and offers assistance throughout the customer journey, improving both agent performance and customer satisfaction. With a user-friendly interface and straightforward deployment, businesses can implement RingCX within days. Pricing starts at $65 per user per month, which includes unlimited minutes and access to all core contact center features.

The Avaya Experience Platform is a comprehensive customer experience solution that integrates voice, video, chat, messaging, and more to deliver seamless interactions across all touchpoints. Designed to enhance both customer and employee experiences, it provides agents with real-time customer data in a unified desktop view, enabling personalized and efficient service. The platform supports the management of inbound and outbound communications, connecting customers through their preferred channels while equipping agents with the necessary tools to resolve inquiries effectively. By unifying various communication methods and offering advanced analytics, the Avaya Experience Platform empowers businesses to optimize contact center performance and deliver exceptional customer experiences.

A first-of-its-kind logistics platform providing unrivaled connectivity between ports, terminals, shipping lines, inland facilities, and shippers for an accelerated supply chain ecosystem. We believe that every move matters and we provide solutions that go beyond high-level visibility and offer a deeper level of transparency, predictive analytics, and collaborative transformation for all supply chain participants and most importantly, powerful execution for our customers. Kaleris is connecting supply chain participants to one consolidated ecosystem that enables network collaboration and eliminates the data dark spots they are facing.

Cisco CX Cloud is a one-stop destination where you can access Cisco and our partners' expertise, best practices, and insights. It is a simple, unified digital experience that can help you scale at the pace you need with a guided path to success. Lifecycle journey is guided by use cases, with a checklist and simple steps to speed your path to business value. Contextual learning to gain more knowledge and empower your workforce. Actionable telemetry to connect customers, partners, and Cisco with AI and ML to unlock unique insights. CX Cloud is the digital platform for Success Tracks. Its use case driven guidance can help you achieve your business outcomes with speed and scale. Gaining new visibility into vast network infrastructure to boost security and performance. Transforming an enterprise network to enable global gummi bear innovation and growth. Helping a partner lead the way to deliver transformation client outcomes.