Business Software for Happeo - Page 2

Knowledge is power. Using it is powerful. Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to customers before you can say “FAQ.”

Kustomer is a centralized customer service platform built for your brand to deliver exceptional experiences in today’s on-demand, customer-first world. See all customer info on single timeline. Take requests from anywhere, reply in a single thread. Configurable interface to automate repetitive tasks. Kustomer makes personalized, efficient and effortless customer service a reality. Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer. Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens. Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience. Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook Messenger

Grow brand trust. Show brand trust. Trustpilot reviews get you closer to your customers and power your business forward. Built on honesty and transparency, Trustpilot is the people's choice for reviews. With over 400,000 businesses reviewed and 1.1 trillion ratings and reviews displayed in Google annually, companies use Trustpilot to establish credibility and improve their reputation. Get great reviews by making it easy for customers to leave reviews. Tap into your customers' desire to share their experiences and build your brand. Increase conversions with the power of your customers. Share your best reviews everywhere customers are looking. Turn customer reviews into increased influence and sales. Trustpilot is the world's most powerful review platform. Every heartfelt review helps create ever-improving experiences for both people and companies.

Cerkl Broadcast helps internal communicators stop hacking Outlook and Gmail and start sending employee communications that are actually built for the job. Reaching nearly 6 million employees every month, Broadcast sits on top of the channels your company already uses (email, Microsoft Teams, Slack, SharePoint, mobile, and microsites) so you can publish once, personalize for every audience, and prove engagement with real analytics. Pull live employee data from Workday, ADP, Paycor, Active Directory, or any HRIS, and let dynamic segments update themselves, meaning no IT tickets, no stale distribution lists. Build branded emails with a drag-and-drop editor pretested across 60+ email clients, schedule real Outlook and Google calendar invites (not ICS files), run pulse surveys and acknowledgments inside your blasts, and translate content into 133 languages. With Omni AI, deliver ML-personalized news digests to every employee and publish the same content across every channel automatically

Good security is necessary, but it doesn't need to be slow or painful, faster access unlocks more revenue. Give on-demand access that’s faster and easier, without frustrating your team. Users request access to apps, managers approve or deny them from Slack, and it's all auditable. End the process of manually cat herding approvals. Every time access is granted, it's a potential security risk. Indent helps teams scale security and least privilege by shifting users to temporary access without slowing down. Automate spreadsheet-based workflows needed for SOC 2, SOX, ISO, and HITRUST with controls and policies baked directly into access request workflows. Only provide access when it's needed instead of issuing permanent access, reducing your license footprint. Indent delivers cost savings without adding friction for end users. When you’re leading a fast-growing company toward success, your team needs to take big risks to deliver big returns.

With Cloud Search, we’re bringing the best of Google Search to your business and delivering true enterprise search. Whether integrated with G Suite or used as stand-alone to connect to all your third-party applications and data platforms, Cloud Search helps your employees quickly, easily, and securely find information across the business. Searching through your company’s data should be easier. Cloud Search utilizes machine learning to bring instant query suggestions and surface the most relevant results across more than 100 different content platforms — in over 100 different languages. What Google does for the web, Cloud Search does for enterprise search and for your business. Cloud Search delivers enterprise search through robust SDKs and ready-to-use APIs to help you scalably index vast amounts of data from any source. With 100+ connectors, you can index your third-party content from dozens of enterprise sources.