Business Software for Flowtrace

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.

Google Workspace is a cloud-based productivity and collaboration platform that combines business communication, document management, video conferencing, and AI-powered tools into one integrated subscription. The platform includes premium versions of Gmail, Drive, Meet, Calendar, Docs, Sheets, Slides, Chat, and Gemini AI to help businesses improve productivity and collaboration. Google Workspace provides personalized AI features that assist with writing emails, summarizing content, generating insights, organizing meetings, and automating everyday workflows using contextual business data. The platform also offers enterprise-grade security, compliance controls, cloud storage, endpoint management, and AI-powered protection for emails, files, and meetings. Businesses can collaborate in real time from any device while using cloud-native applications that stay continuously updated without manual software maintenance.

Put the power of the #1 CRM to work, at a price that works for you. Launch and grow quickly with the leading AI CRM built for small businesses in any industry - available through the Starter Suite or Pro Suite. Connect marketing, sales, service, and commerce on one easy platform. Save time with quick setup and smart guidance. Harness unified data and AI to fuel your growth. Start simple with Starter Suite — an all-in-one CRM for small businesses. Scale smoothly with AI agents, integrated data, and apps in one platform. No installation needed, just sign up and go from your browser. Advance further with Pro Suite, the complete CRM that scales with your business. Automate tasks and customize your tools to deepen customer relationships and drive growth.

Slack is a cloud-based project collaboration and team interaction software solution specially designed to seamlessly facilitate communication across organizations. Featuring powerful tools and services integrated into a single platform, Slack provides private channels to promote interaction within smaller teams, direct channels to help send messages directly to colleagues, and public channels that enables members across organizations to start conversations. Available on Mac, Windows, Android, and iOS apps, Slack offers a plethora of features that include chat, file sharing, collaborative workspace, real-time notifications, two-way audio and video, screen sharing, document imaging, activity tracking and logging, and more.

HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service. With HubSpot's CRM, you gain unparalleled insights into your customer interactions, all organized in an intuitive, easy-to-navigate dashboard that promises to skyrocket your team's efficiency. Our platform is engineered to grow with you, offering scalable solutions that adapt to your evolving business needs. What's more, HubSpot's Customer Platform includes a robust free version, packed with essential features, making it the perfect choice for ambitious businesses of all sizes.

Google Meet is a cloud-based video conferencing platform designed to help businesses and teams communicate, collaborate, and conduct secure virtual meetings from anywhere. The platform includes Gemini AI features that automatically generate meeting notes, summarize discussions, translate conversations, and surface actionable insights to improve productivity during meetings. Google Meet supports high-quality video calls across computers, smartphones, and tablets without requiring software installation, making it easy for participants to join from virtually any device. Users can enhance collaboration through integrations with Google Workspace applications, live captions, presentation tools, interactive reactions, and shared meeting agendas. The platform also offers enterprise-grade security features including encryption, anti-abuse protections, waiting room controls, and privacy settings to help keep meetings and data secure.

Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.

Use Hangouts to keep in touch. Message contacts, start free video or voice calls, and hop on a conversation with one person or a group. Include all your contacts with group chats for up to 150 people. Say more with status messages, photos, videos, maps, emoji, stickers, and animated GIFs. Turn any conversation into a free group video call with up to 10 contacts. Call any phone number in the world (and all calls to other Hangouts users are free!). Connect your Google Voice account for phone calling, SMS texting, and voicemail integration. Keep in touch with contacts across Android, iOS, and the web, and sync chats across all your devices. Message contacts anytime, even if they’re offline.

Google Drive is a cloud-based storage platform designed to help individuals and businesses store, manage, and share files securely online. The platform allows users to upload, edit, and access documents, spreadsheets, presentations, PDFs, and many other file types from virtually any device. Google Drive includes AI-powered tools through Gemini, helping users quickly search for files, generate insights, and organize content more efficiently. Teams can collaborate in real time with customizable sharing permissions, shared drives, electronic signatures, and integrations with third-party applications. The platform also offers enterprise-grade security features such as ransomware detection, encryption, AI-powered classification, and compliance controls to help protect sensitive business information. With scalable storage options and seamless integration with Google Workspace applications, Google Drive helps businesses improve productivity, collaboration, and data management.

GitHub is the world’s most secure, most scalable, and most loved developer platform. Join millions of developers and businesses building the software that powers the world. Build with the world’s most innovative communities, backed by our best tools, support, and services. If you manage multiple contributors , there’s a free option: GitHub Team for Open Source. We also run GitHub Sponsors, where we help fund your work. The Pack is back. We’ve partnered up to give students and teachers free access to the best developer tools—for the school year and beyond. Work for a government-recognized nonprofit, association, or 501(c)(3)? Get a discounted Organization account on us.

Gmail is an AI-powered email platform designed to help individuals and businesses communicate securely, efficiently, and professionally. The platform includes intelligent features such as Gemini AI assistance, Smart Compose, Smart Reply, and automated Nudges that help users draft messages, respond faster, and stay organized. Gmail integrates seamlessly with Google Workspace applications including Google Meet, Calendar, Chat, and Tasks, allowing users to manage communication and collaboration from one centralized interface. Businesses can create custom email addresses using their own domain names, helping organizations establish a more professional and trustworthy brand presence. The platform is backed by enterprise-grade security with advanced spam filtering, phishing protection, malware detection, encryption, and compliance-focused infrastructure. Accessible across desktops, smartphones, tablets, and smartwatches, Gmail helps users stay connected and productive from anywhere.

Google Calendar is an AI-powered online calendar platform designed to help individuals and teams schedule events, organize tasks, and manage time more efficiently. The platform integrates seamlessly with Google Workspace applications such as Gmail, Meet, and Tasks, allowing users to coordinate meetings, track responsibilities, and manage schedules from one centralized location. Google Calendar includes AI-powered scheduling tools through Gemini that help users quickly find meeting times, add events from emails, and simplify appointment booking. Users can share calendars, attach files to events, set working hours and locations, and collaborate with teams more effectively across projects and meetings. The platform also supports automatic reminders, task synchronization, multiple calendar views, and video conferencing integration with Google Meet for smoother communication and planning.

Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.

Discover new experiences across the world or around the corner. Make your plans happen by connecting with the places you’re interested in. Navigate the world around you. Real time traffic updates. Find the best route when driving, with real-time updates on traffic jams, accidents, road closures and speed traps. You can also keep fellow drivers in the know by reporting incidents yourself. See how people are using Google Maps to explore what’s around them, put their communities on the map, and help others.

Put your customers first and grow better with HubSpot’s AI-powered customer platform. Connect your front office teams through a complete view of the customer journey. Use AI-powered tools to deliver a seamless customer experience Easily adapt to emerging industry trends and technologies. Traditional CRMs alone aren't enough to drive growth. Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency. HubSpot’s customer platform is so much more. It’s powered by Smart CRM that combines customer data with AI to help you adapt, products for engaging customers across the entire journey, and an ecosystem of integrations, education, and community. It’s built for businesses to connect with customers, and grow better.