Business Software for AskSpot

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.

Fresh new startups and Fortune 500s. B2B and B2C. Brand owners and resellers. They all sell on Amazon for a reason: 300 million customers shop our stores worldwide. Leave the shipping, returns, and customer service to us with Fulfillment by Amazon (FBA). Want to take care of shipping yourself? You can do that too. Choose from flexible selling plans, product categories, and fulfillment options that fit your business needs. Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge.

Shopify is a leading all-in-one commerce platform that enables businesses to start, build, and grow their online and physical stores. It offers tools to create customized websites, manage inventory, process payments, and sell across multiple channels including online, in-person, wholesale, and global markets. The platform includes integrated marketing tools, analytics, and customer engagement features to help merchants reach and retain customers. Shopify supports thousands of third-party apps and offers developer-friendly APIs for custom solutions. With world-class checkout technology, Shopify powers over 150 million high-intent shoppers worldwide. Its reliable, scalable infrastructure ensures fast performance and seamless operations at any business size.

Klaviyo is the AI-first B2C CRM platform that helps you grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI, it's faster and easier than ever to create personalized, lasting customer relationships. Klaviyo unifies your customer profiles by capturing every event, and then lets you orchestrate your email marketing, SMS marketing, push notifications, WhatsApp, and RCS campaigns in one place. Built-in AI agents plan and launch campaigns, personalize every send, answer questions, and resolve issues. With real-time attribution and insights, you'll be able to make smarter, faster decisions that drive ROI. Trusted by more than 170,000 businesses, Klaviyo can grow your business while keeping operations simple and customer relationships strong

WooCommerce is a highly customizable, open-source ecommerce platform built on WordPress that empowers businesses to create unique online stores. It supports millions of online shops worldwide, offering flexibility without limits on design or functionality. WooCommerce provides a broad ecosystem of trusted extensions and themes to enhance store features and user experience. The platform integrates seamlessly with payment gateways, marketing tools, and shipping providers. WooCommerce enables merchants to sell products both online and in-person while managing inventory and orders in one place. Its developer-friendly environment allows building tailored ecommerce solutions.

Magento Open Source delivers all the basic eCommerce capabilities and allows you to build a unique online store from the ground up. However, if you’re ready for a fully featured eCommerce solution, we recommend our cloud-based Adobe Commerce software, which includes optimized cloud architecture and hosting as well as AI-powered merchandising and analytics. No other platform gives you the power to create unique and engaging shopping experiences. Enjoy rich, out-of-the-box features, an unrivaled ability to customize, and seamless third-party integrations. With our eCommerce platforms, a global ecosystem of implementation partners, and a vast marketplace of extensions, it’s time to bring your commerce vision to life. Marry content with commerce to customer demands for flawless brand interactions. Get the most out of your eCommerce store by extending its capabilities with ready-to-use extensions from the marketplace.

BigCommerce is an open ecommerce platform that helps businesses build, customize, launch, and scale online stores across B2C, B2B, international, and multi-storefront commerce. The platform supports storefront design, checkout, payments, inventory, shipping, promotions, product data, analytics, apps, integrations, and developer access. Businesses can launch quickly with visual tools or extend deeper with APIs, custom code, headless commerce, and composable architecture. BigCommerce also supports complex products, regulated selling, subscriptions, hybrid B2B and DTC models, and multiple storefronts from one system. The broader Commerce ecosystem includes Feedonomics for product feed management and Makeswift for visual site building. Built for growing brands, enterprises, developers, and ecommerce teams, BigCommerce helps companies create flexible shopping experiences without forcing them into a one-size-fits-all platform.

Personalize your eCommerce website, pick a theme, specific features, and everything your brand needs. PrestaShop allows ambitious entrepreneurs and companies to create and develop their own eCommerce site. Our open-source software unites a global community. With nearly 300,000 sites already using its software across the globe, PrestaShop is the leading open-source eCommerce solution in Europe and Latin America. As a key partner in the digitalization of commerce, PrestaShop aims to become the reference commerce platform for the growth of businesses around the world, by building on its values, audacity, proximity, tenacity, and engagement. Thanks to PrestaShop Essentials, its suite of modules that offers secure payment solutions worldwide, performance analysis and web marketing, and PrestaShop Platform, its hosting offer, PrestaShop allows companies to easily deploy their business on a larger scale.

Explore 750+ features that make online trading easier. Most of them can be launched with one click, and you do not need specialist knowledge to operate them. Dropshipping is a service addressed to customers who are looking for an idea for their own e-business. Choose products, set a margin and sell finished products from proven suppliers. In RedCart you will find over 600 wholesalers and suppliers. You will find a wide selection of products, e.g. computers, notebooks, RTV and household appliances, underwear, clothing, books, toys for children, cosmetics, sports articles and many more. Meet the revolutionary Droplo tool that will completely change the way you work so far with Allegro offers. The system supports you when placing offers and automatically adjusts information based on an advanced algorithm. Additional support in launching an e-shop is especially important if this is your first online business and you do not have experience in online sales yet.

Allegro is Poland’s largest ecommerce platform, established in 1999, offering over 120 million products across categories such as electronics, fashion, home goods, and groceries. It hosts more than 135,000 merchants and serves approximately 21 million active buyers monthly. Allegro has expanded into international markets, including the Czech Republic, Slovakia, and Hungary, while maintaining a strong local focus by removing listings with long shipping times from East Asia to enhance customer satisfaction. It features a loyalty program called Allegro Smart, providing benefits like free delivery and access to exclusive deals. Allegro has invested in its logistics infrastructure, operating its own parcel lockers and delivery services to improve efficiency and reduce costs.

Shoper is Poland's leading SaaS ecommerce platform, offering a comprehensive suite of tools for creating, managing, and scaling online stores. Shoper's flagship feature, Shoper Storefront, enables users to build fully customized, responsive e-commerce sites using over 90 drag-and-drop modules, eliminating the need for coding skills. This no-code approach enhances user experience, improves site performance, and boosts search engine visibility. Shoper integrates AI-powered tools like OpisyAI, developed in collaboration with Apilo, allowing merchants to generate unique, SEO-friendly product descriptions efficiently. It also offers Shoper Live, facilitating simultaneous live sales broadcasts across online stores and social media channels, enhancing customer engagement and conversion rates. Through its partnership with GetResponse, Shoper provides advanced marketing automation features, including abandoned cart recovery, personalized email campaigns, etc.

Your team works all the time with data. Contact history, dashboards, wallboards, reports. Data-driven support is a response to growing customer requirements. Everyone knows what to do. Nothing is lost. The customer service program is a simple distribution of information within a team. There is no duplication of tasks. Advanced reports, control over KPIs. Collect website leads through proactive chat and callback. Make a sale thanks to advanced functions of a virtual call center. Organize the after-sales service process. Thulium is clear and easy to use. Quick implementation, easy configuration, good support (hey, we create contact center software, we need to know how to use it!). Thanks to the integrations and rich API, the Thulium contact center system will become part of your tool ecosystem. Automation will take care of repetitive activities. 100% of calls received. Make more effective phone calls and immediately connect the client with the right consultant.

For 20 years we have been co-creating stores whose sales grow twice as fast as the market average. Do you have more than 200 orders per month? It's time to think about switching to IdoSell! Getting traffic from ads, social media, marketplaces (including Allegro and Amazon), price comparison sites, Google (SEO), etc. Auto-scalable handling of any number of customer acquisitions with maximized conversions. Both in the responsive store and from all marketplaces. Improve customer experience and purchase path efficiency with integrated payments. Built-in tools that support package handling and shipping. Efficient logistics and customer satisfaction. Building loyalty among customers through remarketing, marketing automation, and loyalty programs. Take advantage of dozens of ready-made templates adapted to different industries or commission us to provide comprehensive implementation services in ready-made packages or by defining budget you want to spend on your store.