Best Customer Service Software - Page 28
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Compare the Top Customer Service Software as of June 2026 - Page 28
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1
Vtiger Help Desk
Vtiger
Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction. Centralize your multi-channel support on a single platform. Fully automate case creation, assignment, and resolution process. Make it easy for team members to collaborate seamlessly to ensure quick case resolution. Turn frequently asked questions into knowledge base accessible on self service portal to reduce case volume and help your team focus on solving more complex problems. Use Vtiger’s help desk insights to get real time visibility into your team’s performance and make data driven decisions. Visualize the most important metrics such as case resolution time, team workload, customer satisfaction ratings and more to quickly identify bottlenecks and respond to them faster. Schedule reports to convert raw data into actionable insights and find quick solutions to common help desk issues.Starting Price: $10 per user per month -
2
Hybrid.Chat
Smarter.codes
Delight your customers 24*7 with Livechat boosted chatbots. Generate more leads. Engage with customers on Website, Facebook, Whatsapp, SMS, and more. Create chatbots using simple spreadsheets and no programming. Modify a pre-built chatbot template to make your own. Talk to your website visitors / Phone leads using Slack or Mattermost. No new applications to install and your team can collaborate as well. With Hybrid.Chat’s intelligent bots, you can provide comprehensive support to customers. Right from automatically booking more demos to selling your products effectively and catering to their common questions. The bot does it all! Customers can also submit receipts and upload files such as their resumes, thus offering an integrated solution. With Hybrid.Chat you can easily engage the users, be it on a website, Whatsapp, SMS, Facebook Messenger or Landing pages. Moreover, unlimited agents can talk to your clients from Slack or Mattermost.Starting Price: $29 per month -
3
MaestroQA
MaestroQA
Our customer service quality assurance software helps managers empower agents to construct exceptional customer experiences. There are more conversations, more channels, and higher customer expectations than there've ever been. We did the math...and (in short) support teams are harder to manage. So we built Maestro to help managers improve their teams. See what our customers have to say, or request a trial. Spreadsheets worked when managing a support team was simpler. Today, managers need an omnichannel quality platform to coach agents to meet increasing customer expectations. Increased competition, customer expectations, and real-time channels make support more complicated, and teams harder to manage. Managing quality in spreadsheets results in out-of-date feedback for agents, insufficient reporting, and a poor coaching experience. With the right tool, managers can empower agents with real-time feedback, granular insight into agent performance, and pinpointed coaching.Starting Price: $19 per user per month -
4
erxes
erxes
We offer a single solution for sales, marketing, and customer service teams, with a focus on the entire customer experience. Our mission is to provide equal opportunities for growth for all types of businesses and help them achieve greater output. Leverage growth marketing and scale your business with Growth Hacking. Convert your prospects into potential customers with Email & SMS Marketing. Never miss a potential lead by capturing them with customizable Pop-ups & Forms. Drive leads to a successful close with our Kanban-style boards in the Sales Pipeline. Coordinate and manage all your customer interactions in the Contact Management. Identify qualified leads and increase sales effectiveness with Lead Scoring. Stay in sync with your customers and staff through Team Inbox. Connect with your customers in continuous omnichannel with Messenger. Educate both your customers and staff with Knowledge Base.Starting Price: $20/month -
5
Growave
Growave
Growave is the all-in-one marketing platform that helps Shopify brands reach their audience, engage users and increase conversions with ease. Take your social proof to the next level to increase conversion rates. Double your repeat sales, reduce cart abandonment, and improve retention. Engage with customers effectively and let them promote your brand. Growave extends your marketing with powerful tools for photo reviews, wishlists, loyalty programs, referrals, and UGC. Collect reviews on autopilot. Showcase reviews across channels: website, social, Google search, Google Shopping. Increase repeat purchases, turn your customers into loyal advocates, give your best customers the VIP treatments. Reduce cart abandonment and send targeted emails to fulfill sales from customers who showed intent to buy. Use the power of Instagram and UGC to convert your store visitors into customers.Starting Price: $29.99 per month -
6
Monto
Monto
Introducing Monto, an integrated review solution for Webflow. Automagically collect, manage, and display product reviews in your Webflow Ecommerce shop. Use industry standards applied by leading eCommerce brands. No coding required.Starting Price: €14 per month -
7
W3rocks
W3rocks
For those that are active looking for new leads, we just launched the ultimate solution to help you with that W3rocks. With our solution, lead generation will be easier than ever. Plus, we offer the right tools to start sending cold emails. By fueling your growth, you will be able to close a lot more deals and add additional revenue to your bottomline. We can help you deliver the right message in the inbox of your leads so you can start selling faster. Sign up for an account today that also provides you a free trial that you can use to discover why people love our solutions. Because other companies already love us, we think that you will love W3rocks as well. Start spending less time on lead generation for free with a trial.Starting Price: $99 per month -
8
Taskeo
Taskeo
Taskeo strives to become a go-to tool for all those service companies that grew tired of using several apps to manage their activities. The platform’s integrated solutions include project management, appointment scheduling, CRM, time tracking and billing. It’s an excellent tool for service businesses such as law firms, agencies or consulting companies that need assistance in their business and practice management. The platform’s ultimate goal is to simplify the business management so your company can focus on what’s really important: taking care of your customers and growing your business. Taskeo requires one account to access all the functions. Thanks to this, you need fewer tools to get more done.Starting Price: $5 per user per month -
9
eTermin
eTermin
The smart and versatile online appointment planner for your company. Offer your appointments as a video meeting including screen sharing due to the COVID-19 quarantine! Control your flow of visitors and party traffic via online appointment scheduling. Can be scaled from very simple to fully individualized – try now free of charge for 30 days and without any risk! 24/7 online booking via website, email, social media and Google search. Automatic synchronization with your appointment calendars (iCloud, Google, Outlook etc.) Management of services and staff that can be individualized. Simple customer management and highly effective marketing measures.Starting Price: $19 per month -
10
SMSFactor
SMSFactor
Communicate effectively using business texts to reach your objectives. Discover which text solution is the best to suit your needs and volume. Bespoke business SMS solutions to compliment your strategy. Send your promos by text and straight into your clients’ pockets, in next to no time. Communicate quickly and easily with advertising SMS messages. Import a contact list into the sending platform, create a campaign and send promos out in a matter of seconds. Guaranteed results! Discover our new intuitive business text sending tool. Easy and quick to use! Enjoy using the best network for sending premium texts, guaranteeing an optimal reception rate. Let out team of professionals and advisors help you reach all of your objectives. Send your texts anywhere in the world thanks to our connections with hundreds of operators. Join thousands of clients who have been working with us to send business texts. Take advantage of excellent value for money for sending business texts.Starting Price: €0.065 per SMS -
11
Revuow
Beratics
Revow helps you to create customized and professional responses to each review. The way you respond is more important than the review itself. Your AI front-desk manager to respond to online reviews. Automate your workflows with AI, save time and respond to your online reviews with Revuow. Giving an adequate and customized response is much more important than the review itself. The statistics say that any brand should respond to 40% of their online reviews in order to optimize the conversion of their website visitors to customers. The responses must be formal and customized. The team that developed the Revuow had two clear goals: Increase the revenue of the customer in long term and save costs by freeing the manager to do more creative work. Responding to a review correctly is similar to skating on ice, one mistake can cost a lot to your online reputation. We built a tool that skates for you perfectly.Starting Price: $31.50 per month -
12
Karen
Karen App
Meet Karen, the #1 free appointment scheduling platform used by multiple businesses. Karen is the only intelligent personal assistant that works 24/7, behind the scenes to fill your calendar and take work off your plate. Need free unlimited appointment scheduling? From the moment clients book with you, Karen is there to automatically send branded & customized booking confirmations, deliver text reminders, let clients reschedule on their own, and process payments so your day-to-day runs smoother even as business get busier. All you need to do is show up at the right time. Karen seamlessly integrates with your Google or Office 365 calendar so you can focus on selling! Customers have reported up to a 300% increase in sales and up to 80% time savings from eliminating the back-and-forth, manual reminders and appointment administrative tasks Take a look at Karen, the world's leading free shared calendars and scheduling system.Starting Price: $8 per user per month -
13
Ryviu
Ryviu
With a few simple steps, you can easily display customer reviews and increase conversion rates. Customers can ask questions about products, and you can easily manage and answer them. Ryviu app is a powerful review app built for Shopify stores with the aim of promoting online businesses to succeed more quickly by using customer reviews. From the early days, Ryviu team only had 4 members, including Founder Nam Nguyen and 3 other associates. They are all young and enthusiastic engineers. Along with the process of completing and developing the App, the team has now grown to a strong team with enough specialized departments to specialize in work, as well as provide the best customer support.Starting Price: $4.99 per month -
14
Loox
Loox
Level up your store with strong social proof. Whether you’ve just launched your first store or are an established brand, Loox will help your business grow. Increase conversions, attract quality traffic and encourage repeat purchases with visual product reviews. Loved by over 90,000 Shopify merchants. Schedule automatic, fully branded review requests and reminders to encourage your customers to snap a picture and leave a review. Stand out from the crowd with an elegant online store your customers can trust. No matter what theme you are using, our stunning review galleries are the most beautiful way to display product reviews on Shopify stores. Photo reviews on product pages drive up to 91% uplift in conversions. Loox helps you to generate significantly more reviews with photos and display them in stunning review galleries, boosting credibility, conversions, and sales with strong social proof.Starting Price: $9.99 / mo -
15
ClientTether
ClientTether
ClientTether’s leading franchise management software was designed and built by franchisors to fundamentally change their system’s ability to scale growth, provide customers with an incredible experience, and to create meaningful engagement to boost retention and bolster their online reputation. It has grown to be the #1 Franchise Software in 2024 and the leading Franchise Sales CRM in the industry. Because we’ve been in our clients’ shoes, we made our franchise platform incredibly easy to use, simple to deploy, and powerful, so they can spend their time running their business and not letting their business run them. We help service businesses and FranDev teams optimize their lead response, sales, quoting, online reputation management, and operations processes through natively integrated automation tools including text, phone, email, chat, and internal communication. This is all tied to a CRM platform designed to support franchising and multi-site service companies with Data. -
16
Ant My ERP
Ant My ERP
Manage all your Business Functions with just one software. Too much work, too many steps, too little time. By automating and mistake-proofing your entire business, you can start making better, faster decisions and stop worrying about recurring problems. This can happen only with Collaboration and Integration of entire organizations business processes. Let us automate your business, centralize your data, and give you the control you need to focus on what matters the most.Starting Price: $25 per user per month -
17
Open Content Platform
Open Content Platform
Open Content Platform (OCP) is an open-source IT discovery and integration platform. OCP handles discovery, integration, and modeling for solutions in the datacenter. The core framework is micro-service, enabling process-level horizontal scalability. It’s fully extensible, designed for developers, and leverages components in the open-source space, to greatly reduce product complexity. The dynamic discovery is fundamentally different from other ITSM vendors, and the data-driven modeling keeps Applications and Services up-to-date for downstream consumption (e.g. Service-aware monitoring).Starting Price: $0 -
18
Custify
Custify
Custify is a customer success platform for B2B SaaS companies. Users can better meet customers' needs, reduce churn, and increase lifetime value. In addition to in-product usage insights, users can view data from CRM, support, billing, and other systems. Its dashboard displays relevant KPIs and client interactions. Additionally, Custify detects clients who get stuck during onboarding, whose trials are expiring, and whose usage is decreasing. It allows customer success managers to reach out proactively. A sophisticated automation engine is built for low-touch workflows. ** Customer 360 view: Streamline customer data from CRMs, support, and billing systems. ** Growth: Automatically identify growth, renewal, and upsell opportunities. ** Tasks & Alerts: Be notified when a customer is stuck in onboarding, at risk of churn, or due to renew. ** Customer Health: Identify and reduce at-risk customers. ** Automation: Playbooks and workflows automate white-glove tasks.Starting Price: 899$/mo -
19
UseDesk
UseDesk
It is a solution for you to automate your customer engagement services and solving customer support tickets. Connect all your communication channels and handle them in one user friendly interface. Productive agents are happy agents. Create templates, set up automatic responses to standard questions, make automatic changes to customer status and assign new tags. Make your work place simple and faster. Use tags and status, assign support agents, SLA control, apply filters, use response templates and more. UseDesk helps you track how quick you respond to your customers and makes reports of your departments performances. UseDesk is designed to be simple. Enjoy our pre-set integrations or connect your systems using our open API and SDK for iOS and Android. Your employees won't have to switch between windows and programs; and will be able work without leaving our platform.Starting Price: $50 per agent per month -
20
Omnidesk
Omnidesk
Take customer communication to the next level. Omnidesk is a convenient service for support and communication with clients through all communication channels. Clients turn to you as convenient for them, and employees work with pleasure. Add all channels so customers can contact you in a convenient way. Create rules and templates to save time on routine tasks. Process requests and pleasantly surprise them with the quality of support. Analyze the performance of each of the employees and departments of the company. Omnidesk has already been chosen by delivery services, travel agencies, software developers, educational projects, payment services and many others.Starting Price: 15€ per employee per month -
21
Formitable
Formitable
Great guest relationships start here. Give guests a perfect online experience they'll remember — and come back for. We respect your vision. We respect your power to create. And we’d love to be part of your success. From your home page to your guest’s confirmation email, the reservation widget lets you stand out with an online reservation experience that is stylized to match your restaurant’s unique flavor. Making the most of the day without compromising the flow? The reservation system is designed to assign tables exactly like you would. Formitable collects all your data in one place. Dietary requirements, reviews and even guest spendings. A complete guest history is just one click away. Avoid costly no-shows with down payments and prepaid reservations. Simply set the amount, a refund period, and accept all major payment methods like iDeal, PayPal, and credit card. Receive free reservations from Google real-time in Formitable, synchronize your reservations with your POS system.Starting Price: €69 per month -
22
BlinQ
BlinQ Software
BlinQ Software is a perfect tool for creating on-site accurate quotations for window furnishing. Create your quote in few minutes not in few hours. Leads & CustomersAttract, Retain and Manage More Customers & Leads. Grow your company into a customer-focused organization. Manage leads. Manage customers. Manage job locations. Search leads, customers & job locations. Staff & Appointments. Schedule appointments directly into Google Calendars and assign a preferred staff for the job. Manage unlimited staff. Manage unlimited calendars. Track by lead created. Assign a job for staff. Quotes & JobsDo better quotes, send your quotes instantly and give your customers the flexibility to click and accept your quote. Create quote on site. Email quote to customer. Quote status - Pending or Approved. Convert confirmed quotes into jobs. Invoices & Payments. Suppliers & PO's.Starting Price: $150 per month -
23
Sidequest
Sidequest
Sidequest combines the best of both worlds and brings the power of industry-grade issue management to your workplace. Send, receive and monitor your personal and team tasks. Always have a shared understanding about the status of tasks so you'll no longer need to wonder: Is it done? Is it still pending? Who is looking after it? What's the deadline? Use the power of native Slack threads to communicate right inside tasks, creating a shared task history and reducing ambiguity. Provide each Slack workspace member with a personal task inbox, and set up additional shared inboxes in channels – these are great for IT, HR, infrastructure and other internal helpdesks.Starting Price: $1.50 per user per month -
24
EVAN360
EVAN360
The EVAN360 platform allows organizations to customize a unique support environment where employees can connect to internal team members and existing external contractors for help without the wait. Employee questions are redirected to the expert who can provide the right answer the first time. Finding help shouldn’t derail your team’s work. Connect them to the right person the first time so they can get answers fast. Put simply, EVAN360 is the channel that connects people with problems to people with solutions. Create a unique support environment where team members can help and be helped. They’ll have instant access to an entire support network at their fingertips. Empower your team to make the most of their time. They’ll spend less time waiting and more time focused on growth, new ideas, and the task at hand. Gain insight into issues that were previously unnoticed. Get specific, accurate data that equips you to take action.Starting Price: $10 per user per month -
25
JustReview
JustIdea
There are hundreds of useful reviews of your company on the web. But they can simply go to waste, as your customers don’t know they exist. So why not collect them all and embed the reviews in your website to make your product even more trustworthy? Don’t worry, with us it’s as easy as pie! Just sign up for free and benefit. By using advanced tools and magical technologies, we can collect all your reviews from the web every single day. You are notified when a new review pops up in any service and we embed it in your website right away. We work hard to help you make your offer even more appealing for customers. And your satisfaction makes us proud! With JustReview you can collect all the Reviews and Testimonials concerning your brand in one place! But now you may also conveniently include them on each of your subpages in the form of JustReview Badge. It’s a simple and transparent way of building your social proof that really works.Starting Price: €9 euro per user, per month -
26
Wrangle
Wranglesoft
Manage processes and approvals in Slack or email. Kick off processes from 1500+ of the apps you use every day. If you can whiteboard it, you can Wrangle it. Collaborate with colleagues to map your processes where everyone can see them. Anyone can use Wrangle's drag-and-drop workflow builder. Automatically trigger workflows, tasks, and approvals directly from Slack and email. We will notify the right person, at the right time, in the right order, with exactly what needs to be done. No more chasing down colleagues or wondering if if something was dropped. Connect the apps you use every day. Kick off workflows automatically from 1500+ apps and automatically update those same apps as your process progresses. Capture and track human to-do’s and add process tracking to your team's existing systems. Give super powers to your operations pros across every team. Automate any kind of approval or process.Starting Price: $46/agent/month -
27
ReviewsCollect
ReviewsCollect
Get all app reviews in one place. Real-time notifications. Reply to reviews. Export to CSV. Track any app. ReviewsCollect allows you to see reviews for any App in one place - App Store and Play Store. Just add any app by simply searching and we pull all reviews. Easily export to CSV, understand what users feel about your App in general and get to know user sentiments not just for your App - but any App on the App Store and Google Play network. Browse reviews for your apps faster in minutes based on many categories. You can save a lot of time with our automated categorization of app reviews. See all the positive and negative feedback on your screen, with your customized topics where you can group particular reviews of your choice.Starting Price: $5 per month -
28
ProsperStack
ProsperStack
Prevent churn and win back lost revenue. ProsperStack is the drop-in cancellation flow that prevents churn, automatically. Use targeted offers to save customers and capture feedback to make informed product, pricing and remarketing decisions. The ProsperStack cancellation flow is a low-friction, beautiful offboarding experience that's kind to users and serves your business. Embed it directly into your application with just a few lines of code. After that, customize everything within ProsperStack—no developer necessary! Turn your cancellation flow into a powerful churn-prevention tool. Present special offers tailored to the customer's segment and reason for leaving. A/B test offers, analyze results and customize at any time to learn what's most effective. Answers in ProsperStack help you retarget lost revenue effectively, plus provide insight into key decisions about your product roadmap, pricing, service and support.Starting Price: $79 per month -
29
telbee
telbee
telbee adds voice messaging to your website, or lets you create standalone voice recorder URLs to share via social media, podcast, email or QR code. Your visitors, customers and community can speak their mind when it's convenient, then get on with their day – no more frustration. You can listen to their messages or read them transcribed in 50+ languages, whether in our team inbox, in your email client or anywhere else via Zapier (coming soon). Then continue the conversation by voice - yourself or the right person in your team - adding text, images and links if helpful. We provide many features to customise your voice channels to match your usage cases and brand. So whether it's for growing sales and retention, providing support, gathering feedback, collecting content, coaching clients, engaging advocates, or anything else where hearing and relating person-to-person really matters, we make it easy to build rich human relationships and understanding - all while saving time vs typing.Starting Price: $0 -
30
Stratus Local
Click Rain
Powerful review management for your business. Companies of all sizes use Stratus to generate, monitor, and manage their online reviews. Centralize reviews from sites that matter. Never miss another review. Stratus pulls all Facebook and Google reviews into one central location. This allows you to reply to reviews, receive notifications on new or negative reviews, and monitor overall ratings - all from within one platform. There’s a smarter way to reply to reviews. Response templates make responding to reviews as easy as selecting a template and posting your response. Set up your own custom response templates or use our pre-built options to speed up your workflow. Strong business growth is based on metrics that matter. Review performance metrics give you the full picture across all your locations and sentiment analysis helps you understand the attitude or mood behind reviews.Starting Price: $39.99 per month
