Zoom Phone vs. eReceptionist Comparison


Zoom Phone Zoom Communications	eReceptionist	+	+
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About Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics.		About You can choose a brand new phone number which is based anywhere in Europe or outside it, wherever you want your virtual office to be set up! Alternatively, you can keep your existing phone number and add the eReceptionist suite of services to that. Easy-to-use video conferencing allows you to work remotely and will help improve your communication both internally and externally. Voicemails can be transcribed, allowing you to read your voicemails via email or SMS text messages. A custom made welcome message which is studio recorded by professional voice actors, and is bespoke to your business. iPhone and Android apps allow you to outbound dial from your eReceptionist number via your mobile smartphone or tablet device.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Small and medium-sized businesses, enterprises, IT administrators, remote and hybrid teams, sales departments, customer service teams, office managers, and organizations seeking cloud-based business calling, AI-powered phone assistance, centralized call management, and unified communications		Audience Companies looking for a phone system to speak to their customers and colleagues on their terms
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $10.50/user/month Free Version Not Supported Free Trial Supported		Pricing €7.50 per user Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.4 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros from Real Users Pros 1. It is available on both Android and iOS platform. 2. It does not heat up the phone or use a lot of RAM while running. 3. Furthermore, it has all the important features like screen sharing and recording even in the mobile version. 4. The layout of the user interface is intuitive ad makes the application easy to use. 5. It allows switching between mobile application and desktop application of Zoom easily. - The user interface of the application is simple, and the navigation is smooth. - It is available on all the platforms. - All the important features are present on the bottom navigation bar. - It allows screen sharing without any lags. - It runs smoothly on all the devices without consuming a lot of RAM. 1. The application is available for all the mobile platforms and run smoothly on all the devices. 2. It has pretty, much all the features compared to the desktop version. 3. By running on a mobile device, it makes it extremely portable and accessible to attend meetings anywhere. 4. The user interface of the application is designed in a way that it can be used by anyone with little to no technical background. Integrates seamlessly with zoom video conferencing. Flexible VOIP solution (app on computer or cell). Ported existing numbers. Auto attendant and call queues are great. - Zoom phone is a lightweight version of zoom for phone. - It runs smoothly in all the mobile devices. - It has all the basic features of zoom. _ it is pretty easy to use, along with a beautifully designed user interface. - The quality of audio and video calls does not drop a lot, even on slow internet. It is super easy to use and to take your Zoom meetings on the go, like places you can't comfortably have a computer. Easy to use, controls are easily found. Being able to join a meeting while travelling is convenient. Easy to use and connect. Great to use for professional meeting. Multi platform supported. Good audio and video quality. - Audio and video of meetings in zoom phone is well-balanced and clear. - It is easy to use, and the customer support is very responsive and fast in solving problems. - The user interface of the application is beautiful to use. The price for basic service is comparable to other providers. Not sure that this is a "pros" exactly.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Zoom Communications Founded: 2011 United States zoom.com		Company Information eReceptionist Ireland www.ereceptionist.eu/
Alternatives 3CX		Alternatives eVoice j2 Global
Intermedia Unite Intermedia		Global Call Forwarding
Dialpad Connect Dialpad		FreedomVoice
Allo		Alltel
Ooma Office Ooma View All		800.com View All
Categories AI Phone Answering Agents Supported AI Receptionists Supported Business Phone Systems Supported Business VoIP Supported Cloud PBX Supported Online Fax Supported Telephony Supported Video Conferencing Supported Web Conferencing Supported		Categories Business Phone Systems Supported Business VoIP Supported Call Forwarding Supported Virtual Phone Number Supported Virtual Receptionist Supported
Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Not Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Show More Features Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported
Integrations 1Password Supported Allego Supported Archive Intel Supported Calero Supported Chorus by ZoomInfo Supported Exelare Supported FirstDigital Supported GTT Envision Supported Jump Supported Leverage Supported Make Supported NiCE CXone Mpower Supported Outdoo AI Supported Smarsh Supported Supportbench Supported Zapier Supported Zocks Supported Zoom Supported Zoom Workplace Supported ZoomMate Supported Show More Integrations View All 144 Integrations		Integrations 1Password Not Supported Allego Not Supported Archive Intel Not Supported Calero Not Supported Chorus by ZoomInfo Not Supported Exelare Not Supported FirstDigital Not Supported GTT Envision Not Supported Jump Not Supported Leverage Not Supported Make Not Supported NiCE CXone Mpower Not Supported Outdoo AI Not Supported Smarsh Not Supported Supportbench Not Supported Zapier Not Supported Zocks Not Supported Zoom Not Supported Zoom Workplace Not Supported ZoomMate Not Supported Show More Integrations
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