Zoom HubZoom Communications
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Zoom Workforce Engagement ManagementZoom Communications
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Related Products
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About
Zoom Hub is a cloud-based file-sharing and content-management feature in the Zoom Workplace platform. It gives individuals and teams one place to find, organize, create, and share Zoom assets, including meeting recordings and summaries, documents, whiteboards, clips, and data tables. Users can search and filter assets, sort them into folders, browse files linked to meetings, and access items they own or that collaborators have shared. Hub also provides quick actions for sharing, copying, renaming, and deleting files, and it can open asset-creation workflows for Zoom Canvas, Whiteboard, Clips, and other Zoom content. Available from the Zoom web portal and Zoom desktop app, Hub is designed for people who already use Zoom and want a central workspace for their Zoom files and meeting-related materials. Access is included with Zoom accounts, subject to account, vertical, and feature availability.
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About
Zoom Workforce Engagement Management (WEM) combines Zoom Workforce Management and Zoom Quality Management for contact center operations. Workforce Management forecasts contact volumes across voice, video, messaging, and email, then helps planners build and adjust agent schedules, monitor adherence, and manage intraday staffing. Agents can view schedules and submit time-off or shift requests; supervisors can review staffing and schedule activity. Quality Management uses AI-assisted evaluations and scorecards to assess customer interactions, with speech and text analytics to help identify coaching opportunities and service trends. The cloud-based suite is for customer experience and contact center leaders, workforce planners, quality managers, supervisors, and agents coordinating staffing, interaction reviews, and coaching. Zoom WEM integrates with Zoom Contact Center and is included with the Zoom Contact Center Elite plan.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Individuals and teams using Zoom who need a central place to find, organize, and share Zoom files and meeting-related materials. Availability can vary by account and customer vertical.
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Audience
Contact center and customer experience leaders, workforce planners, quality managers, supervisors, and agents responsible for staffing, schedules, adherence, interaction review, and coaching.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$0
Zoom Hub is included with Zoom Workplace Basic at no charge and is also included with paid Zoom Workplace plans. Hub has no separate price; feature availability may vary by customer vertical, account, and license.
Free Version
Supported
Free Trial
Not Supported
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Pricing
$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationZoom Communications
Founded: 2011
United States
www.zoom.com/en/products/hub/
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Company InformationZoom Communications
Founded: 2011
United States
www.zoom.com/en/products/workforce-engagement-management/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
ServiceNow
Not Supported
Workday HCM
Not Supported
Zendesk
Not Supported
Zoom Clips
Supported
Zoom Contact Center
Not Supported
Zoom Phone
Supported
Zoom Scheduler
Supported
Zoom Whiteboard
Supported
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Integrations
ServiceNow
Supported
Workday HCM
Supported
Zendesk
Supported
Zoom Clips
Not Supported
Zoom Contact Center
Supported
Zoom Phone
Not Supported
Zoom Scheduler
Not Supported
Zoom Whiteboard
Not Supported
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