Zoom Hub

Zoom Hub

Zoom Communications
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About

Zoom Hub is a cloud-based file-sharing and content-management feature in the Zoom Workplace platform. It gives individuals and teams one place to find, organize, create, and share Zoom assets, including meeting recordings and summaries, documents, whiteboards, clips, and data tables. Users can search and filter assets, sort them into folders, browse files linked to meetings, and access items they own or that collaborators have shared. Hub also provides quick actions for sharing, copying, renaming, and deleting files, and it can open asset-creation workflows for Zoom Canvas, Whiteboard, Clips, and other Zoom content. Available from the Zoom web portal and Zoom desktop app, Hub is designed for people who already use Zoom and want a central workspace for their Zoom files and meeting-related materials. Access is included with Zoom accounts, subject to account, vertical, and feature availability.

About

Zoom Workforce Engagement Management (WEM) combines Zoom Workforce Management and Zoom Quality Management for contact center operations. Workforce Management forecasts contact volumes across voice, video, messaging, and email, then helps planners build and adjust agent schedules, monitor adherence, and manage intraday staffing. Agents can view schedules and submit time-off or shift requests; supervisors can review staffing and schedule activity. Quality Management uses AI-assisted evaluations and scorecards to assess customer interactions, with speech and text analytics to help identify coaching opportunities and service trends. The cloud-based suite is for customer experience and contact center leaders, workforce planners, quality managers, supervisors, and agents coordinating staffing, interaction reviews, and coaching. Zoom WEM integrates with Zoom Contact Center and is included with the Zoom Contact Center Elite plan.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Individuals and teams using Zoom who need a central place to find, organize, and share Zoom files and meeting-related materials. Availability can vary by account and customer vertical.

Audience

Contact center and customer experience leaders, workforce planners, quality managers, supervisors, and agents responsible for staffing, schedules, adherence, interaction review, and coaching.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0
Zoom Hub is included with Zoom Workplace Basic at no charge and is also included with paid Zoom Workplace plans. Hub has no separate price; feature availability may vary by customer vertical, account, and license.
Free Version Supported
Free Trial Not Supported

Pricing

$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Zoom Communications
Founded: 2011
United States
www.zoom.com/en/products/hub/

Company Information

Zoom Communications
Founded: 2011
United States
www.zoom.com/en/products/workforce-engagement-management/

Alternatives

Zoom Canvas

Zoom Canvas

Zoom Communications

Alternatives

Zoom Workplace

Zoom Workplace

Zoom Communications
Zoom Whiteboard

Zoom Whiteboard

Zoom Communications
Zoom Sheets

Zoom Sheets

Zoom Communications
Zoom Contact Center

Zoom Contact Center

Zoom Communications
Zoom Slides

Zoom Slides

Zoom Communications

Categories

File Sharing Supported

Categories

Integrations

ServiceNow Not Supported
Workday HCM Not Supported
Zendesk Not Supported
Zoom Clips Supported
Zoom Contact Center Not Supported
Zoom Phone Supported
Zoom Scheduler Supported
Zoom Whiteboard Supported

Integrations

ServiceNow Supported
Workday HCM Supported
Zendesk Supported
Zoom Clips Not Supported
Zoom Contact Center Supported
Zoom Phone Not Supported
Zoom Scheduler Not Supported
Zoom Whiteboard Not Supported
Claim Zoom Hub and update features and information
Claim Zoom Hub and update features and information
Claim Zoom Workforce Engagement Management and update features and information
Claim Zoom Workforce Engagement Management and update features and information