Zoho FSM

Zoho FSM

Zoho
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About

Zoho CPaaS (formerly Zoho ZeptoMail) is a multi-channel transactional communications platform that helps businesses send and manage customer communications across Email, SMS, WhatsApp, and Voice. It provides developer-friendly APIs, SDKs, webhooks, analytics, and communication management tools to help teams integrate and automate transactional communications into their applications and business workflows. Zoho CPaaS is designed for developers, product teams, SaaS companies, e-commerce businesses, fintech companies, and logistics organizations that need to send time-sensitive customer communications reliably across multiple channels. Common use cases include one-time passwords (OTPs), password resets, payment notifications, order and shipment updates, appointment reminders, security alerts, invoices, and other transactional notifications.

About

Zoho FSM is an end-to-end, cloud-based field service management platform. It streamlines operations and helps deliver unparalleled service experiences.  Zoho FSM optimizes the work order management process, from receiving requests and sending estimates to creating work orders and service appointments. It helps schedule the ideal resources based on availability, skill, and proximity on the Dispatch Console. The Zoho FSM mobile app helps in handling tasks on the go. Field agents can access job details, log travel time, enter timesheets, share notes and images, and raise invoices from the job site. Zoho FSM supports one-click invoicing and online payment gateways through the Zoho Finance Suite integration. It also integrates with Zoho CRM and Zoho Inventory for customer management and inventory tracking. Zoho FSM can be tailored to suit different industries. It also allows automating repetitive tasks and connecting with third-party applications for other business functions.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Developers, Product Teams, SaaS Companies, E-commerce, Fintech, Financial Services, Enterprises, Startups, Agencies, and businesses requiring transactional Email, SMS, WhatsApp, and Voice communications.

Audience

Service businesses, manufacturers and contractors looking for a one-stop field service management platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$2 per credit
Free Version Not Supported
Free Trial Supported

Pricing

$30 per month
Appointment-based pricing.
Free, Standard and Professional and Premium editions available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.0 / 5
ease 3.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • ZeptoMail offers seamless integration with other apps smoothly. It only supports Transactional Emails which helps to gain high Inbox delivery rates. Dashboard is very easy and provides clear insights to analysis.

Cons

  • Onboarding is little bit confusing but once done then no need to look for any other setup.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Zoho
Founded: 1996
India
www.zoho.com/cpaas/

Company Information

Zoho
Founded: 1996
India
www.zoho.com/fsm/

Alternatives

EmailLabs

EmailLabs

Vercom

Alternatives

Authkey

Authkey

Authkey.io
FSM Grid

FSM Grid

FSM Global
Routee

Routee

AMD Telecom

Categories

Email APIs Supported

Categories

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
For Builders Supported
For Electricians Supported
For Field Service Businesses Supported
For HVAC Supported
For Plumbers Supported
For Roofers Supported
Invoicing Supported
Job Tracking Supported
Payments Supported
Quoting Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Integrations

Axis LMS Supported
Bigin by Zoho CRM Not Supported
EmailVerify Bot Supported
Tabular Supported
Trumba Supported
WhatsApp Not Supported
WordPress Supported
Zapier Not Supported
Zoho Books Not Supported
Zoho CRM Not Supported
Zoho Desk Not Supported
Zoho Flow Not Supported
Zoho Inventory Not Supported
Zoho Invoice Not Supported

Integrations

Axis LMS Not Supported
Bigin by Zoho CRM Supported
EmailVerify Bot Not Supported
Tabular Not Supported
Trumba Not Supported
WhatsApp Supported
WordPress Not Supported
Zapier Supported
Zoho Books Supported
Zoho CRM Supported
Zoho Desk Supported
Zoho Flow Supported
Zoho Inventory Supported
Zoho Invoice Supported
Claim ZeptoMail and update features and information
Claim ZeptoMail and update features and information
Claim Zoho FSM and update features and information
Claim Zoho FSM and update features and information