dinerr

dinerr

dinerr LLC
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About

Yelp Guest Manager is a comprehensive platform designed to streamline operations for restaurants and hospitality businesses, enhancing the guest experience from reservation to table. Combining advanced waitlist management, online booking, and communication tools, it allows businesses to efficiently manage guest flow and reduce wait times. With features like real-time table availability updates, customizable reservation settings, and automated reminders, it helps optimize seating arrangements and minimize no-shows. Yelp Guest Manager also integrates with Yelp’s vast user base, enabling businesses to attract more customers through seamless online reservations. By improving operational efficiency and providing insights into guest preferences and feedback, it empowers businesses to deliver exceptional service and build lasting customer relationships.

About

dinerr is a cloud restaurant management platform for owners, managers and front-of-house teams. It offers digital menus, QR ordering, guest payments, and online pickup and delivery orders. The dashboard supports live orders, kitchen workflows, tables, reservations, waitlists, guest chat and analytics. dinerr Mobile lets staff manage orders and tables on iPhone, iPad and Android; the web app runs in a browser. Pro adds reservation, table, analytics and staff tools. Premium adds AI phone answering, Google Business Profile tools, reviews, rostering, payroll-hour tracking, POS connections and more integrations. Restaurants can connect Square, Clover, Uber Direct and QuickBooks Online where available. Menus and management tools are available worldwide; payments and partner integrations depend on country and provider. The Free Plan includes digital menus, QR ordering and guest payments; paid plans include a 14-day free trial.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Restaurants

Audience

Restaurant owners, managers and front-of-house staff

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$129 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$0/month subscription
Free Plan ($0). Pro and Premium include a 14-day trial of Premium features; a card is required at signup, and the selected paid plan starts after the trial unless canceled or downgraded. Annual billing is advertised at 20% less than monthly billing. Free guest card payments incur a 1% dinerr platform fee plus Stripe processing charges; Pro and Premium waive dinerr’s fee. White-glove onboarding is a $499 one-time add-on for paid plans. Optional AI Phone Plus is $99/month (1,500 minutes, then $0.10/minute); AI Phone Max is $249/month (1,500 minutes, then $0.22/minute).
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 2.8 / 5
ease 4.2 / 5
features 3.4 / 5
design 2.8 / 5
support 2.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Was easy to use. They confirmed by email and text.
  • The service was easy to use. I was able to pick the date and time of the reservation without any difficulty.
  • I love using the Yelp Reservations and mainly use it when I am reserving a time to go to a restaurant. It is very easy to use and I love that once you make the reservation on Yelp it adds it to my calendar on my phone and sends me an email and text reminder.
  • If provided the option from the business and then also used executed by the establishment this can be a good resource for customers.
  • - Yelp has its presence on both the desktop and the laptop, this makes it very easy for restaurant owners to enable individual people with a centralized communication system whether they are inside, outside or around the restaurant. It also makes handling delivery teams much easier.

Cons

  • I got a confirmation email a week before my reservation and again a text with a confirmation the day before. Then at 6:49 pm the day before mother's day with family driving 2 hours to get here I get a text canceling my reservation. I called the restaurant and they were kind enough to book me for the same time on mother's day as the reservationI made over a week ago. I'll never use this service again.
  • The service is not reliable. Yelp allowed me to reserve a table at The Drunken Fish in St. Louis on a date when the restaurant was scheduled to be closed.
  • Even though it is easy to use, it definitely isn't pretty on the eyes. The design could use some update. It looks like early 2000s when you go to the webpage.
  • Isn't utilized by all restaurants, making it not as reliable.
  • - Not a major con but it would be nicer if yelp could send out a conformation message once the restaurant has accepted the reservation request.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Yelp
Founded: 2004
United States
restaurants.yelp.com/products/yelp-guest-manager/

Company Information

dinerr LLC
United States
dinerr.com

Alternatives

Resy OS

Resy OS

Resy Network

Alternatives

Choice QR

Choice QR

Choice
Bzz

Bzz

Bzz Order Tracking Limited
WowMenu

WowMenu

Hyve AI Labs FZCO
Epicuri

Epicuri

ThinkTouchSee

Categories

Categories

Restaurant Management Features

Billing & Invoicing Supported
Built-in Accounting Supported
Employee Management Supported
Food Costing Not Supported
Inventory Management Not Supported
Kitchen Management Not Supported
Menu Management Not Supported
Payroll Management Not Supported
Point of Sale (POS) Not Supported
Reporting/Analytics Supported
Reservations Management Supported
Sales Tracking Not Supported
Table Management Supported
Wait List Management Supported
Waitstaff Management Supported

Restaurant Reservations Features

Capacity Monitoring Not Supported
Custom Reservation Inventory Not Supported
Deposits / Prepayment Processing Not Supported
Email Marketing Not Supported
Facebook Reservations Not Supported
Feedback Management Supported
Guest Data Supported
Guest Notifications Supported
Mobile App Booking Supported
Online / Website Reservations Supported
Reminders Supported
Reporting / Analytics Supported
Seat / Table Optimization Not Supported
Text/SMS Communications Not Supported
Waitlist Management Supported

Integrations

Clover Not Supported
Facebook Supported
Google Supported
Google Business Profile Not Supported
Google Maps Supported
Instagram Supported
Olo Supported
QuickBooks Online Not Supported
Sitejet Supported
Stripe Not Supported
TikTok Supported
Yelp Supported
Yelp Host Supported

Integrations

Clover Supported
Facebook Not Supported
Google Not Supported
Google Business Profile Supported
Google Maps Not Supported
Instagram Not Supported
Olo Not Supported
QuickBooks Online Supported
Sitejet Not Supported
Stripe Supported
TikTok Not Supported
Yelp Not Supported
Yelp Host Not Supported
Claim Yelp Guest Manager and update features and information
Claim Yelp Guest Manager and update features and information
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Claim dinerr and update features and information