eGain Analytics

eGain Analytics

eGain Corporation
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About

Xerago TrueMeasure is a digital measurement assurance platform that detects, diagnoses, and automatically fixes tracking errors across websites, apps, analytics tools, and tag management systems. The platform works alongside tools such as Google Analytics, Adobe Analytics, Adobe Experience Platform, Adobe Launch, Google Tag Manager, and Mixpanel to verify that tracking reflects real user behavior. TrueMeasure identifies broken tags, missing interactions, mistracked events, dark data, and unutilized signals that can distort reporting and decision-making. Its auto-healing measurement engine can deploy fixes and validate them without requiring manual developer intervention. Teams can use TrueMeasure to improve campaign attribution, funnel visibility, conversion tracking, product analytics, and marketing performance data.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Growth teams, digital marketing teams, analytics leaders, martech teams, product teams, CMOs, CDOs, ecommerce businesses, BFSI companies, telecom brands, healthcare organizations, hospitality companies, automotive teams, media companies, and B2B technology firms that need tracking audits, tag validation, analytics accuracy, auto-healing measurement, funnel visibility, attribution confidence, and trustworthy conversion data

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Xerago
Founded: 2002
United States
www.xerago.ai/product/truemeasure

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

Categories

Categories

Integrations

Talkdesk

Integrations

Talkdesk
Claim Xerago TrueMeasure and update features and information
Claim Xerago TrueMeasure and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information