WestFax

WestFax

4.7 out of 5 stars
faxB2B

faxB2B

HELPERG LLC
WestFax faxB2B

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WestFax:

About

#1 rated HIPAA Compliant Fax Service. 100% cloud based. No hardware required. We can port your existing fax number or give you a new number (toll free available as well). HIPAA COMPLIANT FAX Secure, HIPAA compliant, cloud based fax server solution that enables users to send and receive high volume fax. FAX API We've done hundreds of HIPAA compliant API integrations for some of the largest healthcare companies in the world. When you choose WestFax we will provide a dedicated API programmer to help you every step of the way. If you're looking for Fax API integration, High Volume Broadcast Fax, Fax to e-mail or any other fax solution, WestFax is here to help.
faxB2B:

About

faxB2B is a browser-based online fax service for business teams. Users can send PDF, PNG and JPEG files, add a cover sheet, prepare and sign documents, and track each fax through delivery. Teams receive incoming faxes in a shared inbox as PDFs, with a dedicated US or Canadian fax number and the option to request transfer of an existing number. Delivered faxes include PDF receipts, while failed transmissions show their recorded status. Team features include member roles, two-factor sign-in and an audit log. The service supports sending faxes to the US, Canada and European Union countries, and receiving them on US and Canadian numbers. The browser application is designed for organizations that need team access to business faxing. It is not designed for protected health information, and the provider does not currently sign business associate agreements.
WestFax:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
faxB2B:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
WestFax:

Audience

Organizations of all sizes
faxB2B:

Audience

Small and mid-size business offices in the US and Canada that send and receive faxes as a team.
WestFax:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
faxB2B:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
WestFax:

API

Offers API Supported
faxB2B:

API

Offers API Not Supported
WestFax:

Screenshots and Videos

faxB2B:

Screenshots and Videos

No images available
WestFax:

Pricing

$0.01
High volume users pay as low as $.01 per page.
Free Version Not Supported
Free Trial Supported
faxB2B:

Pricing

$15/user/month
The Team plan costs $15 per seat per month or $144 per seat per year. Each seat includes 150 sent pages per month, pooled across the team, and one fax number. Additional fax numbers cost $5 per month each. Monthly-plan pages over the allowance cost $0.08 per page. Received faxes are free. The 14-day free trial includes up to 3 seats, 25 sent pages and a fax number, with no payment card required. Prices are in US dollars before applicable taxes.
Free Version Not Supported
Free Trial Supported
WestFax:

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.7 / 5
support 4.7 / 5
faxB2B:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
WestFax:

Pros & Cons from Real Users

Pros

  • Inexpensive and easy to set up. I have nothing else positive to say. It is inexpensive and it is easy to set up.
  • Simple, straight forward API interfaces that are easy to integrate.
  • My number porting experience was truly superior compared to the previous company that was servicing us.
  • Super easy to integrate. They have live staff in the US to help users integrate. The service is also HIPAA Compliant which is awesome.
  • Ease of use. Easy to port our number. Nice people to work with. Clear faxes with no fuzzy images. HIPAA Compliant.

Cons

  • If a fax fails, you cannot re-send; must build new. It does not ask you to add a Contact automatically. It is difficult to move faxes to other folders Your view of faxes you send or receive lists numbers only rather than Contact name so you waste a lot of time peeking through multiple faxes to go back to one you previously want. Thus far, Customer Service has not had any answers we need. A person answers, does not identify themself then seems to be fumbling around same as me.
  • Some support issues to begin with, but they have just stood up a new and better support portal. Very helpful.
  • My prior carrier made it difficult to release my number, but WestFax assisted me throughout the process. Bringing my fax number over was important to ensure that we stayed available for our customers.
  • We didn't have any problems at all. I'll update if we experience any.
  • Nothing we didn't like about the service. Works great.
WestFax:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
faxB2B:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
WestFax:

Company Information

WestFax
Founded: 1999
Denver, Colorado
westfax.com
faxB2B:

Company Information

HELPERG LLC
United States
faxb2b.com
WestFax:

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WestFax:

Categories

Fax Server Supported
HIPAA Compliance Supported
Online Fax Supported
faxB2B:

Categories

Online Fax Supported
WestFax:

Online Fax Features

Alerts / Notifications Supported
Cloud Storage Supported
Electronic Signature Supported
Fax via Email Supported
HIPAA Compliant Supported
Large File Support Supported
Local Phone Numbers Supported
Mobile Access Supported
Toll Free Numbers Supported

Fax Server Features

Archiving & Retention Not Supported
Automated Routing Supported
Delivery Management Supported
Email to Fax Supported
Fax to Email Supported
FoIP Not Supported
Whitelisting / Blacklisting Not Supported
WestFax:

Integrations

EpicCare EMR Supported
LabCollector LIMS/ELN Supported
Oracle Health Ambulatory EHR Supported
Oracle Health Pharmacy Supported
ScriptPro SP Central Supported
faxB2B:

Integrations

EpicCare EMR Not Supported
LabCollector LIMS/ELN Not Supported
Oracle Health Ambulatory EHR Not Supported
Oracle Health Pharmacy Not Supported
ScriptPro SP Central Not Supported
WestFax:
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Claim WestFax and update features and information
faxB2B:
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