Related Products
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About
Optimize your website and customer experience. UserReplay helps you pinpoint where customers are struggling and resolve issues fast. An integrated customer experience platform powered by machine learning. Replay sessions in high quality and see a huge amount of information about every session. Flexible, realtime data dashboards tailored to each team's workflow. Machine learning powered segments group together your most important sessions. UserReplay’s intelligent segments and dashboards help you discover the issues which are costing you revenue, automatically. Empower and alert every single member of your digital teams with personalized and realtime revenue-at-risk alerts on their platform of choice. When conversion drops on mobile devices, alert your CRO and marketing teams. When new broken links are identified alert your category manager and development teams. When your personalized CX Score decreases alert your Head of Ecommerce, and Customer Service teams.
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About
rrweb is an open-source session replay and session recording library used to power replay experiences across observability, analytics, bug reporting, automation, and demo platforms. The library captures user sessions so teams can replay clicks, scrolls, UI changes, network context, and the sequence of events that led to an issue or user behavior. rrweb can be embedded into products as a replay layer or used as the foundation for full session replay platforms. The platform also offers rrweb Cloud, which adds managed hosting, scalable storage, indexing, querying, insights, deduplication, and PII filtering. rrweb supports AI use cases by exporting recordings as structured event streams that LLMs and agents can summarize, triage, or analyze. Built for developers and product teams, rrweb helps organizations understand real user behavior, reproduce bugs, and add session replay infrastructure without building everything from scratch.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies that want to optimize their website and user experience
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Audience
Developers, observability teams, product analytics platforms, bug reporting tools, QA teams, automation companies, demo platform builders, AI agent developers, and SaaS teams that need open-source session replay, session recording, managed replay infrastructure, structured event streams, PII filtering, replay analytics, and AI-ready user session data
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$0
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationUserReplay
Founded: 2009
United States
userreplay.com
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Company Informationrrweb
Founded: 2025
Netherlands
rrweb.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Not Supported
Dashboard
Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Supported
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Integrations
Boostopia
Supported
ClickSend
Supported
ComplianceBoard
Supported
Gmail
Supported
Google Analytics
Supported
Jira
Supported
Microsoft Teams
Supported
Slack
Supported
Trello
Supported
Zapier
Supported
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Integrations
Boostopia
Not Supported
ClickSend
Not Supported
ComplianceBoard
Not Supported
Gmail
Not Supported
Google Analytics
Not Supported
Jira
Not Supported
Microsoft Teams
Not Supported
Slack
Not Supported
Trello
Not Supported
Zapier
Not Supported
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