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About

Optimize your website and customer experience. UserReplay helps you pinpoint where customers are struggling and resolve issues fast. An integrated customer experience platform powered by machine learning. Replay sessions in high quality and see a huge amount of information about every session. Flexible, realtime data dashboards tailored to each team's workflow. Machine learning powered segments group together your most important sessions. UserReplay’s intelligent segments and dashboards help you discover the issues which are costing you revenue, automatically. Empower and alert every single member of your digital teams with personalized and realtime revenue-at-risk alerts on their platform of choice. When conversion drops on mobile devices, alert your CRO and marketing teams. When new broken links are identified alert your category manager and development teams. When your personalized CX Score decreases alert your Head of Ecommerce, and Customer Service teams.

About

Push-to-Talk Mobile App. Talk in real-time to individuals and groups anywhere in the world. Hear messages in real time from all contacts and channels. Focused on one contact or group. Other messages go to History. Don’t want to be interrupted. Messages go to History. Messages go to History and can be replayed up to 7 days later. Zello stores recent and missed messages and alerts on your device. Use the History button, which is on every screen, to retrieve and replay anything, anytime. Send alerts to individuals or groups. Send alerts, with optional text messages attached. Recipients get a sonic or vibrating notification until they respond or clear the alert. Display your most recent messages and alerts from contacts and channels. Tapping on a recent brings up Talk screen.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that want to optimize their website and user experience

Audience

Frontline workers and teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$6.80 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

UserReplay
Founded: 2009
United States
userreplay.com

Company Information

Zello
Founded: 2011
United States
zello.com

Alternatives

Alternatives

BeHive

BeHive

BluIP
AINA Small Talk

AINA Small Talk

AINA Wireless Finland
NuovoTeam

NuovoTeam

Promobi Technologies

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Team Communication Features

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Transportation Dispatch Features

Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking

Integrations

Boostopia
ClickSend
ComplianceBoard
Gmail
Google Analytics
Jira
Microsoft Teams
Slack
Trello
Zapier

Integrations

Boostopia
ClickSend
ComplianceBoard
Gmail
Google Analytics
Jira
Microsoft Teams
Slack
Trello
Zapier
Claim UserReplay and update features and information
Claim UserReplay and update features and information
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Claim Zello and update features and information