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About

Watch people talk honestly about your mobile app or website while they use it. Make confident decisions by understanding the WHY behind your metrics to improve conversions, usability, UX and retention. Skip the headaches around user recruiting and testing logistics. Simply enter your mobile app, website or prototype URL to get insights on-demand or auto-delivered monthly. Inspire and align your team simply by sharing a test results link. Learn from real user stories that go beyond the blind-spots & biases of surveys, analytics and improper research.

About

Say hello to UserPeek, your go-to platform for all remote usability testing! UserPeek invites businesses to experience firsthand how users interact with their products. With user-friendly tagging and annotation features, UserPeek ensures UX evaluations are a breeze and swiftly accomplished. A standout feature of UserPeek is its rich and diverse tester panel. Carefully selected, this panel represents a broad mix of demographics, empowering businesses to gain a wide-ranging understanding of user behaviors and inclinations. Additionally, UserPeek's speech-to-text transcription tool brings a new level of efficiency to user testing, instantaneously translating user feedback into actionable insights. With UserPeek's exclusive Highlight Reel feature, businesses can curate impactful presentations. Selecting key moments from user testing videos enables a succinct and compelling narrative that truly highlights critical user interactions and feedback.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Product teams looking for a usability and user testing solution for apps and websites

Audience

UX Designers, User Researchers, Product Managers, Marketing Professionals

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$55 per tester
Pay-as-you-go: $55 per tester
Monthly: $245/month (5 testers/month incl.)
Yearly: $211/month (5 testers/month incl.)
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.5 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • We are using prewritten tests to do the research and started with 5 tests. Videos were delivered within 3 hours - so super fast. Transcripts are great.
  • I really enjoyed using UserPeek because its user friendly and simple to navigate without any bells and whistles that distract from collecting user feedback efficiently! Setting up is a breeze. You can jump into testing right away. Super convenient! I also liked how quickly we got insights that allowed us to improve things right away without any holdups! The neat layout and smooth workflow made everything go seamlessly and stress free.

Cons

  • Handling of the highlight reel creation is not yet there.
  • I found that one aspect of UserPeek that I wasn't too fond of is that it can sometimes take a bit longer than anticipated to locate participants for specific demographics. A situation thats quite typical with most testing platforms though worth noting if you're aiming at very particular audiences.. Apart from that hiccup for teams, with highly specialized needs. the overall process is fairly seamless and efficient.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

UserLook
Founded: 2017
United States
userlook.co

Company Information

UserPeek
Founded: 2021
United States
userpeek.com

Alternatives

Alternatives

Categories

Categories

Usability Testing Features

A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

Integrations

No info available.

Integrations

No info available.
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Claim UserLook and update features and information
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