WebFirst

WebFirst

RTI Software
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About

UptimeMonk is uptime monitoring and incident intelligence software for online services and scheduled jobs. Check HTTP/HTTPS endpoints, SSL/TLS certificates, domain expiry, DNS records, TCP ports, ping/ICMP, cron jobs, heartbeats, and browser page rendering. Multi-region verification confirms failures before incidents open. Probable-cause diagnostics, evidence timelines, latency data, and recovery tracking speed investigation. Map upstream and downstream dependencies, identify critical paths, correlate overlapping incidents, and review evidence-linked impact summaries. Signed GitHub and GitLab deployment webhooks add nearby releases to incident timelines without repository access. Publish branded public status pages with live component health, incident updates, maintenance notices, and availability history. UptimeMonk provides scheduled maintenance, configurable alerts, on-call escalation, email, chat and webhook integrations, team roles, audit history, SLA reports, and CSV exports.

About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IT teams, developers, and businesses that need reliable, real-time website and API monitoring with customizable alerts and actionable insights

Audience

Companies searching for a solution to facilitate communication

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10/month
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

UptimeMonk
Founded: 2025
United States
uptimemonk.com

Company Information

RTI Software
www.rti-software.com/webfirst.html

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Computer Aided Dispatch

Computer Aided Dispatch

Computer Information Systems

Categories

API Monitoring Supported
Website Monitoring Supported

Categories

Website Monitoring Features

Availability Testing Supported
Event Logs Supported
Event-Based Notifications Supported
FTP Monitoring Not Supported
Mail Server Monitoring Not Supported
Maintenance Scheduling Supported
Performance Metrics Supported
Real Time Monitoring Supported
Transaction Monitoring Not Supported
Uptime Reporting Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Integrations

Discord Supported
GitHub Supported
GitLab Supported
Google Chat Supported
Jira Supported
Mattermost Supported
Microsoft Teams Supported
Opsgenie Supported
Slack Supported
Splunk Enterprise Supported
Telegram Supported

Integrations

Discord Not Supported
GitHub Not Supported
GitLab Not Supported
Google Chat Not Supported
Jira Not Supported
Mattermost Not Supported
Microsoft Teams Not Supported
Opsgenie Not Supported
Slack Not Supported
Splunk Enterprise Not Supported
Telegram Not Supported
Claim UptimeMonk and update features and information
Claim UptimeMonk and update features and information
Claim WebFirst and update features and information
Claim WebFirst and update features and information