WebFirstRTI Software
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Related Products
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About
UptimeMonk is uptime monitoring and incident intelligence software for online services and scheduled jobs. Check HTTP/HTTPS endpoints, SSL/TLS certificates, domain expiry, DNS records, TCP ports, ping/ICMP, cron jobs, heartbeats, and browser page rendering. Multi-region verification confirms failures before incidents open. Probable-cause diagnostics, evidence timelines, latency data, and recovery tracking speed investigation. Map upstream and downstream dependencies, identify critical paths, correlate overlapping incidents, and review evidence-linked impact summaries. Signed GitHub and GitLab deployment webhooks add nearby releases to incident timelines without repository access. Publish branded public status pages with live component health, incident updates, maintenance notices, and availability history. UptimeMonk provides scheduled maintenance, configurable alerts, on-call escalation, email, chat and webhook integrations, team roles, audit history, SLA reports, and CSV exports.
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About
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
IT teams, developers, and businesses that need reliable, real-time website and API monitoring with customizable alerts and actionable insights
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Audience
Companies searching for a solution to facilitate communication
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Not Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$10/month
Free Version
Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationUptimeMonk
Founded: 2025
United States
uptimemonk.com
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Company InformationRTI Software
www.rti-software.com/webfirst.html
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Alternatives |
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Categories |
Categories |
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Website Monitoring Features
Availability Testing
Supported
Event Logs
Supported
Event-Based Notifications
Supported
FTP Monitoring
Not Supported
Mail Server Monitoring
Not Supported
Maintenance Scheduling
Supported
Performance Metrics
Supported
Real Time Monitoring
Supported
Transaction Monitoring
Not Supported
Uptime Reporting
Supported
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Content Management
Not Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
Knowledge Base Management
Supported
Self Service Portal
Not Supported
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Integrations
Discord
Supported
GitHub
Supported
GitLab
Supported
Google Chat
Supported
Jira
Supported
Mattermost
Supported
Microsoft Teams
Supported
Opsgenie
Supported
Slack
Supported
Splunk Enterprise
Supported
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Integrations
Discord
Not Supported
GitHub
Not Supported
GitLab
Not Supported
Google Chat
Not Supported
Jira
Not Supported
Mattermost
Not Supported
Microsoft Teams
Not Supported
Opsgenie
Not Supported
Slack
Not Supported
Splunk Enterprise
Not Supported
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