USPBX vs. Zoom Phone Comparison


USPBX	Zoom Phone Zoom Communications	+	+
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About USPBX is a hosted PBX and VoIP business communication platform designed to replace traditional phone systems with a cloud-based solution that delivers reliable, high-quality voice communication and operational continuity for modern organizations. It provides a centralized platform where businesses can manage calls, messaging, and communication workflows without on-premise hardware, reducing complexity while adding professional features such as auto attendants, direct extensions, call routing, and voicemail-to-email. It integrates with existing tools like CRM, ERP, and property management systems, allowing calls, messages, and customer interactions to be automatically tracked and organized within business workflows. It supports mobile and desktop applications that turn any device into a full office extension, enabling teams to stay connected and responsive from anywhere while maintaining a consistent professional identity.		About Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Service-based businesses and multi-location teams that need a reliable cloud phone system to manage calls, messaging, and communication workflows from anywhere without traditional hardware		Audience Small and medium-sized businesses, enterprises, IT administrators, remote and hybrid teams, sales departments, customer service teams, office managers, and organizations seeking cloud-based business calling, AI-powered phone assistance, centralized call management, and unified communications
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported		Pricing $10.50/user/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Overall 4.4 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
		Pros from Real Users Pros 1. It is available on both Android and iOS platform. 2. It does not heat up the phone or use a lot of RAM while running. 3. Furthermore, it has all the important features like screen sharing and recording even in the mobile version. 4. The layout of the user interface is intuitive ad makes the application easy to use. 5. It allows switching between mobile application and desktop application of Zoom easily. - The user interface of the application is simple, and the navigation is smooth. - It is available on all the platforms. - All the important features are present on the bottom navigation bar. - It allows screen sharing without any lags. - It runs smoothly on all the devices without consuming a lot of RAM. 1. The application is available for all the mobile platforms and run smoothly on all the devices. 2. It has pretty, much all the features compared to the desktop version. 3. By running on a mobile device, it makes it extremely portable and accessible to attend meetings anywhere. 4. The user interface of the application is designed in a way that it can be used by anyone with little to no technical background. Integrates seamlessly with zoom video conferencing. Flexible VOIP solution (app on computer or cell). Ported existing numbers. Auto attendant and call queues are great. - Zoom phone is a lightweight version of zoom for phone. - It runs smoothly in all the mobile devices. - It has all the basic features of zoom. _ it is pretty easy to use, along with a beautifully designed user interface. - The quality of audio and video calls does not drop a lot, even on slow internet. It is super easy to use and to take your Zoom meetings on the go, like places you can't comfortably have a computer. Easy to use, controls are easily found. Being able to join a meeting while travelling is convenient. Easy to use and connect. Great to use for professional meeting. Multi platform supported. Good audio and video quality. - Audio and video of meetings in zoom phone is well-balanced and clear. - It is easy to use, and the customer support is very responsive and fast in solving problems. - The user interface of the application is beautiful to use. The price for basic service is comparable to other providers. Not sure that this is a "pros" exactly.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information USPBX uspbx.com		Company Information Zoom Communications Founded: 2011 United States zoom.com
Alternatives WaveStreet		Alternatives 3CX
Frontier SmartVoice Frontier Communications		Intermedia Unite Intermedia
VoiceShot		Dialpad Connect Dialpad
Zoom Phone Zoom Communications		Allo
Call Box View All		Ooma Office Ooma View All
Categories Business VoIP Supported Cloud PBX Supported		Categories AI Phone Answering Agents Supported AI Receptionists Supported Business Phone Systems Supported Business VoIP Supported Cloud PBX Supported Online Fax Supported Telephony Supported Video Conferencing Supported Web Conferencing Supported
		Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Not Supported Web Conferencing Supported
Integrations ASC Not Supported AutoReach Not Supported Balto Not Supported Clinch AGI Not Supported Comma Compliance Not Supported Domo Not Supported ExecVision Not Supported Fireflies.ai Not Supported FirstDigital Not Supported Freshdesk Not Supported Genesys Cloud CX Not Supported Global Relay Not Supported InformaCast Not Supported Intiveo Not Supported Microsoft Dynamics 365 Not Supported Microsoft Power BI Not Supported Pickle Not Supported Productiv Not Supported Recruiterflow Not Supported Tableau Not Supported Show More Integrations		Integrations ASC Supported AutoReach Supported Balto Supported Clinch AGI Supported Comma Compliance Supported Domo Supported ExecVision Supported Fireflies.ai Supported FirstDigital Supported Freshdesk Supported Genesys Cloud CX Supported Global Relay Supported InformaCast Supported Intiveo Supported Microsoft Dynamics 365 Supported Microsoft Power BI Supported Pickle Supported Productiv Supported Recruiterflow Supported Tableau Supported Show More Integrations View All 144 Integrations
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